Screenconnect launch time needs extending

When I connect to a client, the screenconnect app sometimes takes more than a couple of seconds to launch. The browser GUI only allows three (3) seconds for the actual app to launch and many times the app takes slightly more than that... meaning that it then defaults to downloading the software AGAIN, even though the app eventually launches. This happens usually once a day meaning I'm constantly downloading the screenconnect application over and over, even though it's working fine.

If the browser application could wait just 2-3 more seconds until it makes a decision... it seems like 3 second default just isn't enough. OR could this be something that we can set locally to decide how long that wait time is.