0
Closed

Granular control over user accounts and/or computers

Flimp 4 months ago updated by swhite (Product Manager) 4 months ago 3

It would be great if we had granular control over user account permissions or computer permissions. Global settings are a tough sell when certain users need settings, and other users do not.

Available in Version:

Answer

Answer
Closed

Hi there, 

We have the notion of Global Permissions and Scoped permissions, both can be applied to roles and users in the roles will only have the permissions you have set. I have included a couple of links for you, but if you have any specific questions please contact our support team and they can help you out.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions/List_of_role-based_security_permissions

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions


https://www.connectwise.com/company/partner-services/support?tab=connectwisecontrol

Answer
Closed

Hi there, 

We have the notion of Global Permissions and Scoped permissions, both can be applied to roles and users in the roles will only have the permissions you have set. I have included a couple of links for you, but if you have any specific questions please contact our support team and they can help you out.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions/List_of_role-based_security_permissions

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions


https://www.connectwise.com/company/partner-services/support?tab=connectwisecontrol

Hi,

Scoped permissions are working as expected, but they are very limited. I would like to be able to lock down certain accounts so that cannot copy/paste outside of the remote session, but that's not possible. From what I've been told, that's only possible on a global level for all account.

Gotcha, yes that is a registered request, basically to be able to apply app.config settings to specific machines/sets of machines. It is something we will likely do, but it is not currently roadmapped.

Sean