Pending Review

Access session guest ability to kick host from session

Larry 4 years ago updated by Stefan Thon 3 months ago 19 4 duplicates

Currently if a guest wants to remove a host from a session, they will right click the tray icon and end the session.

When a host joins a access session, there is no way of kicking them besides just stopping the services or uninstalling the agent. Feature request is for the ability to kick a host from a session without removing the agent.

Available in Version:

Duplicates 4

Pending Review

Guest can kick host from a "Access" session is exactly what we need.

We need it for german law and concerne compliance against staff monitoring.

Our end user don't have permission to end or deinstall the service, so the "End" option in the tray icon is the only way for us.


It is required that the EXIT option is enabled in user sessions, this is imperative for sessions for security reasons

We are currently unable to deploy the client as the business demands they be able to have control over the session. We are trying to stop the practice of sending links to users. Access sessions take care of this part as we can also require consent. We just need them to be able to opt out of a session at any time if the need arises without killing services or uninstalling the client. Would be of great help if this could be added. 


Oliver Walker 

Yes there needs to be an option for the customer to kick out the session.  I chatted with these guys and they said there's an option to make it so that the customer has to let someone in to the session.  But this wouldn't work if access is needed all the time.  So how about a way for a customer to be able to kick out the session for a certain number of minutes, so if someone is working they can be sure nobody will gain access for that amount of time?


Ideally it would be best for the Admin to be able to turn this feature on or off. The guests ability to not end a session is part of the reason we moved to SC. Previously when we were with GoToAssist the guest could kick us out at any time and they would even when we were running maintenance on the computer.  People have a tendency to believe what they are doing is far more important that what we are doing so they kick the technicians out of the session. So having them not able to end the session is helpful for what we are doing. 


We are migrating to ConnectWise Automate and realized the user does not have the ability to disconnect the tech in ConnectWise control.  This appears to be an important feature which was missed and we hope it will be implemented soon.


This feature is greatly needed and could prohibit the use of this product for many customers. I highly recommend adding this in as an enhancement and allow the administrator to decide whether it gets enabled or not. It should at least be an option.

We need this feature too and we need a date for the feature !!

Logmein - Teamviewer have already this feature. It's not a big deal for to implement this feature.



Hello...  Yes this should be a must have as it poses a security issue with management.  Please give the end users the ability to close the session once connected if


This is a need. Original submission for this was 3 years ago and it is pending review. What is the timeline for review?


There are many reasons why the host may not have disconnected, the client has very little recourse to drop the connection, Task manager to kill the session is not acceptable method for a client to disconnect.


Kick host from session, but leaves the guest alive on the host page. We need this feature too. Is this on your road map? When can the community expect the introduction of this feature? (Now since three years unter pending review.)


This is a requirement for us for compliance for some customers. They work with data only they are allowed to see. This is an absolute must for us to have.

For us it is a requirement as well, also based on german labor and dataprotection laws.Please add the functionality for the end-user to disconnect a technician from his or her computer.


This is exactly what we need. We work in Switzerland and need this feature by law. Also it common sense... How can it be that an end-user working on a Terminal Server is not able to kick out the support person at the other end???!!

We were about to commit to Connectwise but the lack of this necessary feature may well be a deal breaker for us.

We will now have to consider other options such as TeamViewer or GoToMyPC.

Our EU company is also now in this as well..Previous because our customers were outside EU it wasnt a concern with permission but not the case now.. Please can this be made a feature? It doesnt need to END the Access Session but just be able to kick off the technician.


Maybe it helps others here. We have for now declared it as a security feature, since it prevents users from kicking out a technician while the technician has for example an admin-prompt open over remote.

If the user were to kick them out in that time, they could do whatever they want and get access to sensitive information or systems. Without that option its in the responsibility of the technician.

Nevertheless it would be great to have the option to enable it upon request.