We really love your product, but there is one really annoying thing.
Unfortunately every session is related to the installation of the MSI on the client (timestamp when it was installed or so).
That means, if you install and uninstall the ConnectWise Control client on one device for 5 times, you have 5 sessions in your control panel with the same name (duplicates).
We have over 1000 clients in our PROD environment, and reinstalling a device is a common thing.
So we have to pre-delete the specific session item first to not create any duplicates....
My suggestion: please relate this session item to the serial number of a client (this is unique!!).
If there is already an item with the same serial number, dont create any new one!
If there is no session item with this serial number, your'e good to go, a new item can be created.
Is there already something like that? How do you handle that?
Thanks in avance
Customer support service by UserEcho