relate session item to the serial number of guest (prevent creating duplicates)
Hi everybody
We really love your product, but there is one really annoying thing.
Unfortunately every session is related to the installation of the MSI on the client (timestamp when it was installed or so).
That means, if you install and uninstall the ConnectWise Control client on one device for 5 times, you have 5 sessions in your control panel with the same name (duplicates).
We have over 1000 clients in our PROD environment, and reinstalling a device is a common thing.
So we have to pre-delete the specific session item first to not create any duplicates....
My suggestion: please relate this session item to the serial number of a client (this is unique!!).
If there is already an item with the same serial number, dont create any new one!
If there is no session item with this serial number, your'e good to go, a new item can be created.
Is there already something like that? How do you handle that?
Thanks in avance
Silas
Answer
Hey Silas,
Seems you are not selecting the Uninstall and End option. The End action removes the session from the list.
Hi Kirsten thats exactly what I am talking about "So we have to pre-delete the specific session item first to not create any duplicates", but it would be convenient to not need to do that manually... If you forget the end the session first it creates a new one.
It would make more sense to NOT create a new item, if there is already one with the same serial number...
Customer support service by UserEcho
Hey Silas,
Seems you are not selecting the Uninstall and End option. The End action removes the session from the list.
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Uninstall_an_access_agent