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New User Remote Session With ScreenConnect

George 4 years ago updated by Sean White (Product Manager) 4 years ago 1

We would like to have an email feature that notifies us when a client requests a remote session from our portal thru screen connect.

Available in Version:

Answer

Answer
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That can be accomplished out of the box using a Trigger to send an email:

This link shows how to do it with an access session:


http://help.screenconnect.com/Session_Event_Triggers#Notify_When_the_Guest_Side_of_an_Access_Session_Disconnects_or_Reconnects


Something like this would work:

Event.EventType = 'CreatedSession' AND Session.Host = '' AND Session.SessionType = 'Support'


If you have any problems please contact support (help@screenconnect.com)

Answer
Closed

That can be accomplished out of the box using a Trigger to send an email:

This link shows how to do it with an access session:


http://help.screenconnect.com/Session_Event_Triggers#Notify_When_the_Guest_Side_of_an_Access_Session_Disconnects_or_Reconnects


Something like this would work:

Event.EventType = 'CreatedSession' AND Session.Host = '' AND Session.SessionType = 'Support'


If you have any problems please contact support (help@screenconnect.com)