+9
Under Review

View and/or Report for finding and cleaning up duplicate sessions

Joshua Fredrickson 3 years ago updated by Chris Paetz 8 months ago 11

We often have multiple sesions listed in the console for the same computer.


I normally will right click on the older ones listed that are no longer valid and choose end session.


It would be nice to have a report or view that shows the duplicates and allows for easier cleanup.


Thanks!


Joshua

Available in Version:
-1

I cannot believe why there is nothing implemented like this yet!

We have +- 970 clients and if you reinstall one, you have to delete the old session...manually....

One of the ConnectWise employees told me to create a collection like this:

this creates a view like this:


now you can see how many items of one "name" are available.

Not a very convenient solution to scroll down 971 items to find the duplicates manually (hopefully).

It is not even possible to sort them...


Please help us, this is really annoying.

Thanks and best regards

Silas

Under Review

@Joshua 

A report can be generated by using the Report Manager Extension. If you download as CSV it'll be pretty simple to filter down to existing dup sessions.


https://controlforum.connectwise.com/yaf_postst9106_Extension--Report-Manager--version-5-5-required.aspx

+1

We have more than 3000 PC Clients. Every day there are more an more duplicate entries due reinstallation of client operating system. To clean up ConnectWise Control manually is not an acceptable solution.
Can you please implement a tool, thats allows us to search dublicate entries and to delete the oldest one?

Hi David, 

What sort of reinstallation are you performing? When reinstalling a client on the host page, there shouldn't be a second agent on your session list. Any additional information you can provide about the actions you're performing will help! We don't expect clients to be duplicating. 

Thanks!

+1

When a Windows client causes problems, our support staff often reinstall a computer. They don't want to waste time on time-consuming troubleshooting. This means that a Comuter OS will be reinstalled over an existing installation. The computer name remains the same than before.
Therefore the ConnectWise Client will be reinstalled on the computer, just like any other software. This will result in duplicate or multiple entries on the ConnectWise host page.

I'm also voicing my frustration at not having a more automated solution to dealing with duplicates. We support 14k+ Access nodes. We are currently dealing with a botched upgrade to the next version of Connect and had to roll back to the current. With all the auto-upgrades that occurred, we are having to uninstall and reinstall a lot of agents. So far this has produced over 2000 duplicates. Even just a simple check box option to delete them from Host page would be better than the current option of one at a time multiple clicks to remove. 

Hi Jeff, 

You can end and uninstall multiple agents from the host page simultaneously; checking multiple sessions exposes the option to end, uninstall, or end and uninstall multiples in the right hand column. Suggest implementing a session group of duplicates as described above, then clicking these duplicates and ending en masse. 

To be honest, we run into problems with partners accidentally ending or uninstalling their entire session list, so we don't want to necessarily make the ending process fewer clicks. We're investigating ways to make the ending or uninstalling process smoother for all use cases. 

Best, 

Caitlin  

+1

Hi Caitlin

To built a sesstion group of duplicate entries with a session filter as descriped by Silas Sulser, is not a good solution if you have several thousend computers. The performance to build this session group is very bad and, even more importand, you can't sort this by number of multiple entries. The session group is automaticaly sorted bei computer name, which makes no sense in this case.. (Except, there is a way to change the sort order, which I don't know.)

I am very sure, a solution to find duplicate entries and to delete the oldest one would be very importand and helpful tool for a lot of your customers.

I'm just going to jump in here and say, this needs to be sorted.

The help desk team constantly re-image machines. Which re-installs the agent. The suggestion from Silas is half way to a feasible solution for me, but it should only populate the session group if there are duplicates. What is the logic to do that? There's no "isUnique" property that I see.

Here is how we do this... We've created two new groups... one of clients not connected for 90 days, and one of clients not connected for 180 days... then we make it part of our regular process to review disconnected clients every 90 days.

Our process is to end the old session when we deploy a new OS image... but this catches the ones that fall through the cracks, each disconnected session is investigated and then ended every 90 days. If were not sure, we may let it slide and we will catch it next time around in the 180 day filter.