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Add Setting to default Wake Lock to enabled on host Connect

Steven 4 years ago updated by Will Harder 6 months ago 11 1 duplicate

Wake-Lock was added in 5.5. Partner requesting to be able to have this default to enabled. (CW-7599095)

Available in Version:

Answer

Answer
Completed

As of 6.0, On-Premise partners can edit the Web.config file and Cloud partners can edit the Web.Config AppSettings to enable Wake Lock as default.

Duplicates 1

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Pending Review
+1

Yes, please add this to app.config :)

wake lock enabled on connect and automaticaly removed on disconnect .

Under Review
Answer
Completed

As of 6.0, On-Premise partners can edit the Web.config file and Cloud partners can edit the Web.Config AppSettings to enable Wake Lock as default.

+1
Completed

Can someone clarify if, when enabled, does this option apply to all HOSTS when connected or just applied when an agent connects to a HOST? (I'm hoping just the latter so enabling it does not override laptop power options and screensavers on any machine with Connectwise control installed)

+1

Hi JoM, 

Whenever a host (support technician) connects into an end users machine it enables Wake Lock. When they disconnect from the remote session, Wake Lock is no longer in effect. 

Hope this helps!