Attention Feature in System Tray
I'd like to propose to add functionality to Control, where if the customer right clicks the system tray they have an option for "attention" or something similar, which would put some sort of indicator in their connection in the web console. We would use this because we ID computers by their serial number, and they all use the same user account, so finding someone in 1000 connections can be extremely troublesome. Being able to flag a connection and find it by filtering would make things much more efficient.
Available in Version:
Customer support service by UserEcho
The end user could send a message in to flag the session on the list.
The Desktop Notifications extension may be of help here too.