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Option to use numbers instead of letters for support codes

Paul Peterson 3 years ago updated by anonymous 3 years ago 1

When we create a support session from our ScreenConnect web UI (for on-demand support), it auto-generates a four-letter code for the client to connect. We would like the option to have this generate a number code instead, which would be easier to provide clients over the phone rather than having to spell out letters using phonetics.

Available in Version:

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Hey Paul,

We've changed the secure code to generate four numbers instead of four letters. You'll see the change in 6.3. 

http://forum.screenconnect.com/yaf_postst10441_ConnectWise-Control-6-3-Release-Log.aspx

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Hey Paul,

We've changed the secure code to generate four numbers instead of four letters. You'll see the change in 6.3. 

http://forum.screenconnect.com/yaf_postst10441_ConnectWise-Control-6-3-Release-Log.aspx