Welcome to the ConnectWise Control Feature Request Portal
If you do not have an account, click "Sign in/ Sign up" to get started.
Tips
- Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions.
- If you find a matching request, give it a thumbs up and throw in a comment.
- If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.
Rules
- No spam, advertising, or self-promotion.
- No offensive posts, links, or images.
- Only one request per post.
- Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.
Thank you for sharing your thoughts with us!
Add simple open http ability to trigger methods
Right now the http method on a trigger is overly complex and actually very limited when thinking about the most simple application. The idea would be that based upon a simple evaluation of keywords in the chat message the client sends (assuming an unconnected session of course), a trigger could respond by opening a webpage or simply spitting back a url in the text chat they can click on. You could then set up a series of triggers evaluating for certain keywords that would point clients to various KB articles in a support site. This allows a self service situation before the tech even needs to get involved, wrapped into the same support tool.
add ability to share only a selected application during a meeting .
add ability to share only a selected application during a meeting .
When you start out with one application you can change it to another anytime during the meeting by clicking the "Change Sharing" option in the sidebar. Take a look at "Conducting your meeting" Section here: https://help.screenconnect.com/ScreenConnect_Remote_Meeting_Guide
You can also switch to fullscreen just by a right-click on the gray area at the top of a host client and then selecting "Maximize". https://help.screenconnect.com/Additional_client_right-click_features
Add event for chat to make email trigger usable
Right now the built in trigger to send an email if a client sends a chat message when there is no connection is not usable. The idea is clearly that a user could initiate a support request by sending this chat message, which would be forwarded to a support email alerting the team that x user on y system said something and needed attention. However, the parameters do not include any sort of logic for if a tech IS talking to the person WITHOUT a desktop connection. The result is, if a tech is just using text chat to help and is not opening a desktop session, EVERY message the user sends goes to the support email just spamming it with junk. So, the idea is great, but the execution is pretty useless and has to be removed. If there was some way to add a parameter for "and also no tech has sent a message to this client in the last 5 minutes" this would be usable and a great feature.
The extension was intended to send out an email right after the auto response. We are working to get this fixed and updated. This shouldn't be long, but we apologize for any inconvenience.
Make audio quality better during sessions
Right now when you listen it sounds like its a 32kbps quality stream.
Add the ability to merge databases or install a client that hooks into an existing database entry
Would like to install clients that would use existing database entries to prevent data loss (such as notes
Role based session group filter
I asked for this once before in the forums. Basically I want sessions for specific departments to filter into specific session groups. IE the sale department sessions filter into the sales group. It would seem simple if a user was assigned to the Sales Department role that I could filter by all users in the sales department role. When I asked before the only solution was to add a filter for each individual users (kinda a pain in the butt!).
Here is a link to the original forum post. http://forum.screenconnect.com/yaf_postst4791_Role-based-session-group-filter.aspx#post19061
This was added into the 5.6 release.
"added USERLOGINNAME, USERDISPLAYNAME, and USERROLES variables to use in session group filters"
http://forum.screenconnect.com/yaf_postst9291_ScreenConnect-5-6-Release-Log.aspx#post32407
It is currently in Pre-Release, but we should see it go Stable in a few weeks:
Have list of possible connection urls on the mobile app
The current mobile app requires the host or guest type the full address of the ScreenConnect site they'd like to access. Partners request to add a list of saved URL's or a drop down to the mobile apps.
When you logout, it should bump you to the guest page instead of remaining on the same page.
This way, if someone is testing security changes to users without the admin permission, it will work without having to click on the host page. (because they are still attempting to login to the admin page
Fixed in 5.6
"made so logging in after logging out would not try to return you to the same page you were on"
http://forum.screenconnect.com/yaf_postst9291_ScreenConnect-5-6-Release-Log.aspx#post32407
This is a duplicate of the original request, so I'm marking it declined even the the feature has been completed.
Add the ability to send time connected information
Partner requests to add the ability to send time connected information from when the host connected and disconnected into the data portion trigger framework.
Android App: Be able to manually toggle on virtual mouse / keyboard (when hardware items detected)
Partner requests a means to manually toggle the virtual mouse and keyboard on the Android client.
Customer support service by UserEcho
