Gotcha, yes that is a registered request, basically to be able to apply app.config settings to specific machines/sets of machines. It is something we will likely do, but it is not currently roadmapped.

Sean

This is a feature that we will not implement for a few reasons:

• OS settings can be applied to prevent users from uninstalling software
• Having a password baked into the agent to prevent uninstall could be used maliciously
  • A scammer could essentially prevent an agent from being uninstalled on an unsuspecting victim of fraud
  • A legitimate agent could be left behind if the end user no longer wishes to receive service and the service provider does not uninstall the software as part of an offboarding process.

Hi there, 

We have the notion of Global Permissions and Scoped permissions, both can be applied to roles and users in the roles will only have the permissions you have set. I have included a couple of links for you, but if you have any specific questions please contact our support team and they can help you out.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions/List_of_role-based_security_permissions

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions

https://www.connectwise.com/company/partner-services/support?tab=connectwisecontrol

We are actively investigating our options for the M1 chips, but have not yet determined the best path forward. 

We have an extension that performs this action for Access sessions, it will auto respond and send an email to the defined email address

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/Auto_Respond_to_Message

Free licenses are not eligible for support as outlined here:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/ConnectWise_Control_Free

It's unlikely that we'll be able to fetch this information outside of a session as the credentials are stored locally and not in the session or security database without a product change. This is a reasonable feature request and we will see what we can do in the future, but there is no guarantee when we may make this available.

Thank you for your request. It is important to note that the credentials are encrypted and stored locally on the end user's computer and are only accessible during that single support or access session. The password is never visible to the technician.. Given that, I don't know that we would be able to gather a list/report of machines with stored credentials, but we will review if it is possible.