Please allow the screenconnect client to be preinstalled on computers so the user does not have to re-download and re-install it each time they ask for remote support. Most of our users are non-technical and we waste a lot of time with the user explaining how to find the screenconnect client that was downloaded.
If the client can be pre-installed as part of our imaging process, that will really help us a lot.
Lots of remote access and conferencing software already allow preinstall of the client such as GotoMeeting, Webex etc. and screenconnect should not be seen as technologically backwards with respect to those remote access software.
Customer support service by UserEcho