+1
Pending Review

Delete devices if they haven't checked in after certain amount of time

Andoni Usubiaga 2 months ago updated by Rishikesh Gajul (Product Manager) 2 months ago 1

I want machines under access to be automatically removed if they have not connected in x amount of days. I've noticed that a second device is created in connectwise after a creators update so I'll have the 1 machine showing up twice but one of them will never connect. I'm also thinking of machines that we retire in 5 years time. If we replace all our machines, will our old machines still be kept in connectwise?

Available in Version:

Answer

Answer

Hi Andoni,

Seems you have 3 different requests here. Please see answers for all of them below:
1. I want machines under access to be automatically removed if they have not connected in x amount of days.

While we don't currently have a way automatically remove or uninstall Access agents, you can create a session group to corral all machines offline for certain period ie. a year. The filter is GuestLastBootTime < $365DAYSAGO

Note that GuestLastBootTime is is equivalent to the Uptime field on the General tab.

2. I've noticed that a second device is created in connectwise after a creators update so I'll have the 1 machine showing up twice but one of them will never connect.

Please select all the agents which you want to uninstall and then right click > select Delete. A modal will open. Select an option from the modal you want to go for and click Perform. Refer below screenshot for clarity.

Please make sure you will remove the only device(s) which is not connecting.

3. I'm also thinking of machines that we retire in 5 years time. If we replace all our machines, will our old machines still be kept in connectwise?

Yes. As long as don't you uninstall and delete them.

Answer

Hi Andoni,

Seems you have 3 different requests here. Please see answers for all of them below:
1. I want machines under access to be automatically removed if they have not connected in x amount of days.

While we don't currently have a way automatically remove or uninstall Access agents, you can create a session group to corral all machines offline for certain period ie. a year. The filter is GuestLastBootTime < $365DAYSAGO

Note that GuestLastBootTime is is equivalent to the Uptime field on the General tab.

2. I've noticed that a second device is created in connectwise after a creators update so I'll have the 1 machine showing up twice but one of them will never connect.

Please select all the agents which you want to uninstall and then right click > select Delete. A modal will open. Select an option from the modal you want to go for and click Perform. Refer below screenshot for clarity.

Please make sure you will remove the only device(s) which is not connecting.

3. I'm also thinking of machines that we retire in 5 years time. If we replace all our machines, will our old machines still be kept in connectwise?

Yes. As long as don't you uninstall and delete them.