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Under Review

Disconnection Timer or Session Reminder

grant 2 days ago updated by Rishikesh Gajul (Product Manager) yesterday at 8:09 a.m. 1

Can we get the option to disconnect a session in progress after a certain timeframe? ie 2 hours. We have many techs that use multiple sessions then forget to close them down. They might go out onsite and leave a couple of sessions running which takes away from our licensing.

Something like a timer we can specify along with a prompt, are you still using this session with a countdown timer before it closes.

Available in Version:

Answer

Answer
Under Review

Hi Grant,

Thank you for raising a Feature Request with us. We do have an option which can solve above query. Please click below link and follow steps:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Disconnect_an_idle_host_from_a_session 

Answer
Under Review

Hi Grant,

Thank you for raising a Feature Request with us. We do have an option which can solve above query. Please click below link and follow steps:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Disconnect_an_idle_host_from_a_session