Include click count on support session page so we can tell if users are having difficulty downloading the file
Right now, when a user enters the code or clicks a link, we get a basic "user clicked..." message so you can tell if they made it that far. But, since a certain percentage of users seem to have difficulty locating and running the right file, it would be nice to see if they're clicking the link or entering the code over and over again. That would give support personnel on the phone with the client some additional insight on what they might be doing wrong so we can help guide them.
Customer support service by UserEcho