+7
Completed

Support session: Reboot and reconnect for Guest on Mac

Michael Legato (Support) 5 years ago updated by anonymous 4 years ago 3

Partner would like the ability to have the Guest client for support sessions automatically restart after reboot on the Mac OS.


CW#7847650

Available in Version:

Answer

Answer

This request is marked as complete because we added the option to Reboot and Reconnect in Normal Mode in the Java client. The option is only available in Access sessions. Unfortunately, we could not implement the feature for Support sessions because the support guest client does not run as a service, making it technically not possible/permitted to execute the reboot command. We've also found that the guest support client cannot be elevated to a service level.


https://help.screenconnect.com/Mac_client_miscellaneous_menu

Completed
Answer

This request is marked as complete because we added the option to Reboot and Reconnect in Normal Mode in the Java client. The option is only available in Access sessions. Unfortunately, we could not implement the feature for Support sessions because the support guest client does not run as a service, making it technically not possible/permitted to execute the reboot command. We've also found that the guest support client cannot be elevated to a service level.


https://help.screenconnect.com/Mac_client_miscellaneous_menu