We regularly transfer fairly large files from our customers to our agents (typically large log files or database files) using the file transfer controls. During the transfer, the session become very laggy and unusable. We suspect this is because all of the available bandwidth is used for the file transfer.
We'd like to see an enhancement to restrict file transfer bandwidth either per session with an in-session control or to detect when other activity is happening in the client and implement a QoS-like solution to protect the control traffic.
Customer support service by UserEcho