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Naming of the records

jan dorndorf 5 years ago • 0

It would be very helpful if the name of the support account that started the session were included in the file name of the recorded remote maintenance. For example:

ConnectWise_Remote_Session_<Supporter>_<Customer>_<Date>.avi

Now when 10 people in a department are working with Control and the files are stored together on a network drive, it's easier to keep the recorded sessions separate.

Customer support service by UserEcho