We use Control for both internal use at the MSP but also to give our clients access to their own computers. Right now, we have to use internal authentication in Control and create accounts manually and have a separate password/login process for Control logins.
SAML authentication was recently integrated, which is a good first step. Setting up SAML for one company to authenticate with with Office 365 is great, but when you have dozens of clients who need remote access to their own computers it gets very cumbersome and additionally lists your whole customer list on the login screen.
It would be great to be able to authenticate against Office 365 on the whole, instead of on a per-tenant basis. Is this possible? We can still create lists of users who need access internally, and give permissions and assign computers, but we at least wouldn't need to worry about password issues for Control.
Customer support service by UserEcho