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Recently updated topics 539

+7
Under review

Guest laptop lid closing causes blank screen on host remote control

support 11 months ago updated by Francis Lessard 2 hours ago 32

Whenever the guest laptop lid is closed the host sees a black screen, the guest session is active but the host can't see the screen.  Any Idea when this is going to be resolved.  This happens on Windows 10 guest but not with Windows 7 guest.

+1
Under review

Bad Request (Invalid host) after upgrading to CWC v19.5

gil.pdo 1 day ago updated by Eric Davis (SDT) 6 hours ago 2

I've been upgrading from older versions to the most recent stable version for the past 4 years without any problems but the upgrade from version 19.4 to 19.5 broke my server access. When I try to access my site I get this error: 

Bad Request (Invalid host)

I'm running Ubuntu Server 16.04.6 LTS

I took a snapshot before the upgrade and I was able to back to version 19.4 without any problems.

I would love to upgrade to version 19.5 but I don't why it's not working like before anymore.

0
Under review

MINIMIZE does NOT hold W=window size

Ronnie Alcorn 20 hours ago 0

If you change the size of a window, then minimize, then click the task bar to reveal that window, it does NOT come back at the size at which it was minimized "IF" you had performed a custom size with the CORNER MOUSE method.

+1
Started

application validation did not succeed

ryan.senio 2 days ago updated by TechCare 20 hours ago 8

Running 19.5.25928.7265 on Ubuntu and can no longer get clients to connect to a support session. Once the client utility is downloaded and ran on the client computer they get Application validation did not succeed. Unable to continue. This occurs on Chrome, Edge and I.E. I've tested this myself and have the same results trying to connect to a published session. This is not good

0
Fixed

After doing a reinstall on Mac clients to v6.3, the screen is black on trying to reconnect

joshthree 2 years ago updated by Caitlin Barnes (Product Manager) yesterday at 8:55 a.m. 35

This happens if I do a reinstall from the backroom or if I re-run the package installer on the client.  After the client is updated to 6.3 the screen is black when I try to reconnect.  If I restart the computer, everything comes up just fine.  I've been going to menu: Miscellaneous...Reboot and Reconnect...To Normal Mode.  I've updated 20 clients so far and it has happened to every Mac client so far (about 15 of them).  The PC clients work fine. The version I'm updating from btw is 6.1.  I have a lot more to update, but thought I would hold off until I heard back.  

Answer
Ben Burner 2 years ago

Client upgrades from 6.4 -> 6.5 should not encounter this issue.

0
Fixed

In Access using Chrome, no Scrolling

david-cooper 11 months ago updated by pasha.robert yesterday at 12:26 a.m. 16

I have a 25 machines in an access group. After accessing the website, and selecting the access group, I cannot scroll down without using the arrow keys. 

I am on a Mac running 10.11.6 (15G22010 - El Capitan) using Chrome 72.0.3626.64. This happens also on my Mac running 10.14 (Mojave), same version of Chrome. 

If I use Safari, I can scroll normally. 

0
Under review

Blank Guest Monitor - Not applying settings.

A-a-ron 2 days ago 0

I am seeing issues when trying to blank guest monitor on macOS. The message goes off the screen with no text wrapping, the color choice is also not applying. No issues on windows 10 machines.

Server: Windows 2012 R2
Client macOS Catalina

I have upgraded to the latest version (19.5.25995.7276) in the server & the client.

0
Started

High CPU utilization following linux server upgrade from 19.0.23665.7058 to 19.5.25928.7265

Steve Moring 3 days ago updated by Eric Davis (SDT) 2 days ago 3

Following an update from 19.0.23665.7058 to 19.5.25928.7265, the mono process consumes nearly 100% of the CPU.

The upgrade appears to have something wonky with parsing the xml files:

sc:~/Downloads # l
total 57920
drwx------ 3 root root 4096 May 13 2019 ./
drwx------ 21 root root 4096 Dec 3 16:54 ../
drwxrwxrwx 4 root root 4096 Apr 29 2019 ScreenConnect_19.0.23665.7058_Install/
-rw-r--r-- 1 root root 59292244 May 13 2019 ScreenConnect_19.0.23665.7058_Release.tar.gz
sc:~/Downloads # rm -r ScreenConnect_19.0.23665.7058_Install/
sc:~/Downloads # rm ScreenConnect_19.0.23665.7058_Release.tar.gz
sc:~/Downloads # l
total 41240
drwx------ 2 root root 4096 Dec 3 16:56 ./
drwx------ 21 root root 4096 Dec 3 16:54 ../
-rw-r--r-- 1 root root 42221568 Dec 3 16:56 ScreenConnect_19.5.25928.7265_Release.tar.gz
sc:~/Downloads # l
total 75864
drwx------ 2 root root 4096 Dec 3 16:56 ./
drwx------ 21 root root 4096 Dec 3 16:54 ../
-rw-r--r-- 1 root root 77672555 Dec 3 16:56 ScreenConnect_19.5.25928.7265_Release.tar.gz
sc:~/Downloads # tar -xf ScreenConnect_19.5.25928.7265_Release.tar.gz
sc:~/Downloads # cd ScreenConnect_19.5.25928.7265_Install/
sc:~/Downloads/ScreenConnect_19.5.25928.7265_Install # l
total 28
drwxrwxrwx 4 root root 4096 Nov 22 15:18 ./
drwx------ 3 root root 4096 Dec 3 16:56 ../
drwxrwxrwx 3 root root 4096 Nov 22 15:18 Installer/
-rwxrwxrwx 1 root root 9512 Nov 21 16:52 install.sh*
drwxrwxrwx 13 root root 4096 Nov 22 15:18 ScreenConnect/
sc:~/Downloads/ScreenConnect_19.5.25928.7265_Install # ./install.sh

Welcome to the ScreenConnect Installer

The installer will do these things:
1) Prompt you for installation options
2) Display a list of actions to be taken
3) Prompt you for execution of the actions
4) Execute the actions

Where would you like to install ScreenConnect?
[/opt/screenconnect]

It appears that there is already an installation at /opt/screenconnect (19.0.23665)
Would you like to upgrade?
(Y/n):

Searching for service script locations, this may take a moment...
Found init.d directory: /etc/init.d and rcX.d: /etc/init.d/rcX.d

What would you like as the service name for this ScreenConnect installation?
[screenconnect]

The installation will perform the following actions:
- Stop existing service screenconnect if running
- Remove startup links pointing to script at /etc/init.d/screenconnect
- Remove service start script at /etc/init.d/screenconnect
- Back up the existing configuration
- Create service script at /etc/init.d/screenconnect
- Create startup links in /etc/init.d/rcX.d/ directories
- Copy files into /opt/screenconnect
- Restore backed up configuration
- Transform configuration files
- Start screenconnect service

Do you want to install ScreenConnect?
(Y/n):

Running 'Stop existing service screenconnect if running'...
Running 'Remove startup links pointing to script at /etc/init.d/screenconnect'...
Running 'Remove service start script at /etc/init.d/screenconnect'...
Running 'Back up the existing configuration'...
Running 'Create service script at /etc/init.d/screenconnect'...
Running 'Create startup links in /etc/init.d/rcX.d/ directories'...
Running 'Copy files into /opt/screenconnect'...
Running 'Restore backed up configuration'...
Running 'Transform configuration files'...

Unhandled Exception:
System.Xml.Xsl.XslTransformException: Attribute and namespace nodes cannot be added to the parent element after a text, comment, pi, or sub-element node has already been added.
at System.Xml.Xsl.Runtime.XmlQueryOutput.ThrowInvalidStateError (System.Xml.XPath.XPathNodeType constructorType) [0x000cf] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.ConstructInEnumAttrs (System.Xml.XPath.XPathNodeType rootType) [0x0001f] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttribute (System.String prefix, System.String localName, System.String ns) [0x0001e] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttributeLocalName (System.String localName) [0x00000] in :0
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.Root(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at (wrapper dynamic-method) System.Object.Execute(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.Xsl.Runtime.XmlSequenceWriter results) [0x00020] in :0
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.XmlWriter writer) [0x0004f] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.Xml.XmlReader input, System.Xml.Xsl.XsltArgumentList arguments, System.Xml.XmlWriter results, System.Xml.XmlResolver documentResolver) [0x0000d] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.String inputUri, System.Xml.Xsl.XsltArgumentList arguments, System.IO.Stream results) [0x00029] in :0
at Xsl.Program.Main (System.String[] args) [0x0007b] in :0
[ERROR] FATAL UNHANDLED EXCEPTION: System.Xml.Xsl.XslTransformException: Attribute and namespace nodes cannot be added to the parent element after a text, comment, pi, or sub-element node has already been added.
at System.Xml.Xsl.Runtime.XmlQueryOutput.ThrowInvalidStateError (System.Xml.XPath.XPathNodeType constructorType) [0x000cf] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.ConstructInEnumAttrs (System.Xml.XPath.XPathNodeType rootType) [0x0001f] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttribute (System.String prefix, System.String localName, System.String ns) [0x0001e] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttributeLocalName (System.String localName) [0x00000] in :0
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.Root(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at (wrapper dynamic-method) System.Object.Execute(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.Xsl.Runtime.XmlSequenceWriter results) [0x00020] in :0
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.XmlWriter writer) [0x0004f] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.Xml.XmlReader input, System.Xml.Xsl.XsltArgumentList arguments, System.Xml.XmlWriter results, System.Xml.XmlResolver documentResolver) [0x0000d] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.String inputUri, System.Xml.Xsl.XsltArgumentList arguments, System.IO.Stream results) [0x00029] in :0
at Xsl.Program.Main (System.String[] args) [0x0007b] in :0
Running 'Start screenconnect service'...

Installation complete!

Trying to figure out the best URL for you to use...

To access your new ScreenConnect installation, open a browser and navigate to:
http://localhost:8040/Host

sc:~/Downloads/ScreenConnect_19.5.25928.7265_Install #

+7
Started

Upgrade v19.5.x Unhandled Exception

TechCare 2 weeks ago updated by Eric Davis (SDT) 3 days ago 17

Hi again. In the last 4 or 5 years that I have been using ScreenConnect the upgrades have been smooth and brilliant. But with the broken "stable" version v19.4.x I had to upgrade to v19.5.x to fix the mobile app issue.


Server details:

Ubuntu 18.04.3 LTS

Latest packages installed of everything stock

Nginx reverse proxy (can send config files, but that isn't the problem here)

When I upgrade (even now with the latest variant of v19.5.x) it shows the following:

Unhandled Exception:
System.Xml.Xsl.XslTransformException: Attribute and namespace nodes cannot be added to the parent element after a text, comment, pi, or sub-element node has already been added.
at System.Xml.Xsl.Runtime.XmlQueryOutput.ThrowInvalidStateError (System.Xml.XPath.XPathNodeType constructorType) [0x000cf] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.ConstructInEnumAttrs (System.Xml.XPath.XPathNodeType rootType) [0x0001f] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttribute (System.String prefix, System.String localName, System.String ns) [0x0001e] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttributeLocalName (System.String localName) [0x00000] in :0
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.Root(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at (wrapper dynamic-method) System.Object.Execute(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.Xsl.Runtime.XmlSequenceWriter results) [0x00020] in :0
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.XmlWriter writer) [0x0004f] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.Xml.XmlReader input, System.Xml.Xsl.XsltArgumentList arguments, System.Xml.XmlWriter results, System.Xml.XmlResolver documentResolver) [0x0000d] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.String inputUri, System.Xml.Xsl.XsltArgumentList arguments, System.IO.Stream results) [0x00029] in :0
at Xsl.Program.Main (System.String[] args) [0x0007b] in :0
[ERROR] FATAL UNHANDLED EXCEPTION: System.Xml.Xsl.XslTransformException: Attribute and namespace nodes cannot be added to the parent element after a text, comment, pi, or sub-element node has already been added.
at System.Xml.Xsl.Runtime.XmlQueryOutput.ThrowInvalidStateError (System.Xml.XPath.XPathNodeType constructorType) [0x000cf] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.ConstructInEnumAttrs (System.Xml.XPath.XPathNodeType rootType) [0x0001f] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttribute (System.String prefix, System.String localName, System.String ns) [0x0001e] in :0
at System.Xml.Xsl.Runtime.XmlQueryOutput.WriteStartAttributeLocalName (System.String localName) [0x00000] in :0
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.(System.Xml.Xsl.Runtime.XmlQueryRuntime,System.Xml.XPath.XPathNavigator)
at (wrapper dynamic-method) System.Object.Root(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at (wrapper dynamic-method) System.Object.Execute(System.Xml.Xsl.Runtime.XmlQueryRuntime)
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.Xsl.Runtime.XmlSequenceWriter results) [0x00020] in :0
at System.Xml.Xsl.XmlILCommand.Execute (System.Object defaultDocument, System.Xml.XmlResolver dataSources, System.Xml.Xsl.XsltArgumentList argumentList, System.Xml.XmlWriter writer) [0x0004f] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.Xml.XmlReader input, System.Xml.Xsl.XsltArgumentList arguments, System.Xml.XmlWriter results, System.Xml.XmlResolver documentResolver) [0x0000d] in :0
at System.Xml.Xsl.XslCompiledTransform.Transform (System.String inputUri, System.Xml.Xsl.XsltArgumentList arguments, System.IO.Stream results) [0x00029] in :0
at Xsl.Program.Main (System.String[] args) [0x0007b] in :0

0
Under review

Expand thumbnail preview extension

Justin Cannata 3 days ago updated by Mike Myers 3 days ago 1

The extension is broken after 19.5 update