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Recently updated topics 601

Under review

Guest Mac showing cursor, desktop background, and menu bar, but no windows

Phil G 4 months ago updated by Manny Duarte 9 hours ago 1

When logging into a mac, I am able to see the cursor moving, menu bar, and desktop background, but I can't see the actual windows that are open.  After the user enables connectwise under the accessibility options I can control the cursor and click on items in the menu bar, but still can't see windows or the doc.  This does not affect all Macs.  Have accessed 10+ year old macs and brand new macs without this occurring.  

We're on v6.3.13446.6374


Extension Editor malfunctioning after upgrading to v20.2

Simon (Annet) 1 week ago updated by Eric Davis (SDT) 14 hours ago 4

The Extension Editor was working fine on the preview version (20.2.27296.7376). Today, I upgraded to the stable version (v20.2.27450.7387) and now the buttons at the top left "New", "Delete" and "Upload" aren't functioning. When I click on them, nothing happens.


report manager buttons not working on self hosted 20.2.27450.7387

DecoyFlyer 3 days ago updated by Eric Davis (SDT) 14 hours ago 4

I have a self hosted install of version 20.2.27450.7387 running on Windows 10 Pro (10.0.18363) and after updating the server to this version the report manager extension is broken. It opens, and all the reports on the left can be clicked on, however the buttons across the top, "New, Clone, Delete, Save, Save All, Run Options, and Email" do nothing.

Under review

Mouse pointer size inconsistant

Dominic DeFiore 1 year ago updated by Joel Frost yesterday at 3:16 p.m. 3

Good Morning,

When connecting to a Surface Book 2 (or possibly any computer with a ultra high display) the mouse cursor is too large during certain tasks. Please see example. Other programs where precision is required when clicking is difficult because you don't know where you're actually clicking. Can there be an option to change the zoom on this cursor?

This seems to happen because I'm at about 50% zoom which is making the cursor bigger, but this particular cursor appears to be way too big.


Extensions: Edit App.Config & Edit Web.Config Disabled

FAB-ITRescue yesterday at 7:09 a.m. updated by Caitlin Barnes (Product Manager) yesterday at 8:04 a.m. 1

These two extensions used to be on a sub-menu on the Admin Icon (Far Bottom Left)

Looks like the whole menu is missing!

Under review

Guest Client starter not able to start and reinstall extension

Klaus 1 month ago updated yesterday at 7:56 a.m. 11

Since my on-prem-update to 19.x in november we are not able to start connections via the guest client starter. As it turned out all supportsessions pointed at a wrong extension (ScreenConnector) not the Guest Client starter.

I tried to uninstall and wanted to uninstall the extension but where is it gone? Can't find it on Marketplace anymore. Please help, thanks

Under review

LogoPanel.Heading Text Wrapping

FAB-ITRescue yesterday at 6:59 a.m. 0

Even the Default Text Wraps Ugly instead of staying in the Head Box as before!

The New Style Sheets for the Themes seem to be a nightmare.

Under review

Dark Theme Transferred to Home Page Again!

FAB-ITRescue yesterday at 6:27 a.m. 0

The Home page Colours have gone to pot again!

Text has gone Dark & almost invisible.

Dark Theme with Blue is Vivid/Garish/Awful.

Why did you have to change the colours anyway?

Put them back the way they were please.


Portal not responding

Phil K 3 months ago updated by Craig Silver 2 days ago 46

Keyboard Not Working - Chrome OS

cbither 2 weeks ago updated by mdinenno 3 days ago 6

User is connecting to host machine using ConnectWise Control app for Chrome OS downloaded from Google Play Store. User is able to sign in accordingly and join remote session, but once connected, no keyboard input is accepted, only the mouse is usable. Parallel connection from Windows PC is successful and keyboard and mouse both work as intended.