Chrome OS app doesn't allow access to the top of the remote desktop.  On Android, the menu bar will auto-hide, where as in the Chrome OS app, it does not.

Since updating to 6.9.20755.6879, we noticed that some guests disappear until restarting the ScreenConnect Web Server and ScreenConnect Relay services.

I receive this error when attempting to load the Extensions page under Administration.  I just migrated my on-premise installation from Linux to win2016 with no other issues other than this one.

I have tried using chrome and edge but received the same results.  I also tried private mode in chrome in case there was a cache issue.

Getting ERR_SSL_VERSION_INTERFERENCE in Chrome 63 when accessing Control hosted on a Mono system (Linux) using HTTPS.  Please update Mono to support TLS 1.3.  Disabling TLS 1.3 in Chrome is not a viable solution long-term and looks bad to my end users.

From host to guest, on my Mac in particular, clicking log off in Windows almost always locks the screen, instead. This wasn't happening on 6.8. I updated my host client and the behavior persists. This makes it nearly impossible to remote in, reliably, as I can't log out of user accounts.

The app was signed by a version of macOS so old that it doesn’t validate on newer versions of macOS.

So it's been a few days since I first called in, but I'm unable to download the newest stable build for my linux screenconnect. The website generates an XML error. This is also the case for the Windows installer. I've spoken to two techs, the first telling me to try in 10 mintues. That was two days ago.

Setting up Connectwise Control on macOS 10.14 (Mojave) clients is difficult and requires many extra steps as compared with previous macOS versions.

To set up Connectwise  Control on a brand new install of macOS 10.14, these steps are required:

1. Install .pkg as normal (this allow remote viewing but no control)
2. Reboot macOS computer
3. After reboot, attempt remote control, this will prompt a popup asking if the macOS computer wants to allow
4. Click "Open System Preferences"
5. Click lock (bottom left), enter computer password
6. Check box next to "screnconnect-xxxxxxxxx"
7. Reboot
8. Remote control again works

In cases where remote control was working on a macOS 10.14 computer where Connectwise upgraded from 6.6 to 6.7, connectwise software must first be removed using these steps:

1. From Access website, select session > End > Uninstall and end
2. On macOS computer, open system preferences > accessibility
3. Click lock (bottom left), enter computer password
4. select "screenconnect-xxxxxxxxx", click - to remove
5. Reboot
6. Install using steps above

I believe this complexity is due in part to some sort of increased system security in the new macOS.  Still, it seems much of this could be streamlined.

The Host is greeted with a grey screen when attempting to connect to a 2003 server.

Last known working version: 6.8.20124.6845