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    • Software version of the server, host client, and guest client
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Recently updated topics 800

0
Under review

ScreenConnect shows me my desktop

Gee Fitz 2 days ago updated by Rishikesh Gajul (Product Manager) 24 minutes ago 1

Last night suddenly ScreenConnect switched to sharing my screen to myself. Every time l connect to a remote host.. it shows my screen in like ''infinity mirror'' fashion.

In the select screen it shows ''backstage'' and my username. Can't select any remote screen.

Please

0
Under review

2FA does not work properly with remote Workforce Client

Ian L-F 3 days ago updated 2 days ago 3

Specifically I'm using Duo however my understanding is that 2FA for all platforms on workforce client is currently non-functional again.

0
Under review

ConnectWise not installing on Mac with Apple M1 chip

jstein 3 months ago updated by Simon 3 days ago 2
+12
Under review

outlook addin not working

Caroline Nolan 2 months ago updated by jsolis 4 days ago 6
0
Under review

Password reset emails are not being generated

brandonb 4 days ago 0

When users click the link for a forgotten password, about 99% of the time the outgoing email is never generated by the server.  Occasionally the email does get sent, but using wireshark captures working with Connectwise support team we were able to see that in most cases it never even makes an attempt to contact the external email relay server.  We've tried different external mail servers, different mailbox accounts and different recipient email addresses all with the same results.  Every other type of email generated by the system seems to work with no problem - OTP emails, test emails, reports, agent installers, etc all work consistently.  (We are on an older version due to CW Automate integration).

+1
Under review

UI delays after accessing an extension (bing, google, custom, etc.)

steve.wise 1 month ago updated by Rishikesh Gajul (Product Manager) 4 days ago 2

After accessing the Extensions window in a remote session and then switching over to the host machine, the host machine UI freezes up for 15-30 seconds.  We have reproduced this using the Google and Bing extensions as well as the Password Boss extension. This does not seem to be connected to a particular extension.  When this occurs the Control nav bar functions fine.  The issue can be seen in the drop in traffic on the Messages Sent and Messages Received on the Status bar

0
Under review

21.5 Missing New "CreateHostPass" Permission

ITP 2 weeks ago updated 5 days ago 3

Per this email, a new CreateHostPass permission was supposed to be added in 21.5:

Based on popular demand, we’ve added a new CreateHostPass permission in the upcoming ConnectWise Control 2021.5 stable release. Please note that to enable this feature when 2021.5 is released, you will need to add the CreateHostPass permission to your desired roles.

To add the permission:

  1. Navigate to the Administration > Security page.
  2. In the Roles section, pick a role and click Edit.
  3. In the left-hand column, select a session group that will have the new permission applied to it.
  4. Click the CreateHostPass checkbox in the right-hand column.
  5. Click Save Role.

However, it's not there (at lease in the self hosted version).

Any idea when this will actually make it in?

+28
Under review

"Screen Connect is randomly not allowing agents in support to "see" the Clients

Keith Davenport 1 month ago updated by cfassano 5 days ago 12

"Screen Connect is randomly not allowing agents in support to "see" the Clients screen after the client consents control to them it is remaining grey
Support Staff  Currently "

"Please wait while I access your informationJake Tomecek 11:19 AMHello Keith, how can I hel you today?Jake Tomecek 11:20 AMlooks like some of our support people are seeing some issues with remote connectionsKeith Davenport 11:21 AMSent"Screen Connect is randomly not allowing agents in support to "see" the Clients screen after the client consents control to them it is remaining grey
 Currently "Keith Davenport 11:21 AMSentI haven seen the issue but I dont use the support Guest section much.. all my people have clients. so this seems to be on the guest connect par tKeith Davenport 11:22 AMSentOkay so I see that you are on 21.4, this is currently a known issue with this version"  Ticket: 14519425
Queue: Support

+17
Under review

Control launches off screen

Dan Belam 1 year ago updated by Scott Linak 5 days ago 16

I'm a laptop user, and often use a second monitor. Control launches onto the second monitor fine. When I unplug my second monitor, and just use laptop screen, some sessions launch beyond the display size of my laptop, ie where a second screen would be, and you cannot get to the window to move back onto the single laptop screen.

Answer

Hi Cee, thanks for contacting us. Kindly tell us what version are you on?

Meanwhile, you can fix the issue by deleting the user config c:\ProgramData\ScreenConnect Client (xxx)\user.config

+1
Waiting for information

windows 10 calculator issues

Mauricio Salazar 3 years ago updated by James B 5 days ago 5