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Thank you for sharing your thoughts with us!

Wallpaper/Background not properly restored
Although there are multiple topics on similar items (1, 2, 3, 4,), none of these cover this new bug our users caught.
Guest (and host) OS is Windows 10.
Guest has a multi-monitor setup. Tested from 2 to 5 monitors attached. Using the native windows different wallpaper on each screen option, when connecting wallpaper is blanked. When disconnecting, only 1 screen returns wallpaper. If the same wallpaper is used on each screen, then issue does not occur on the same client.

Internet Explorer in Version - 6.9.21870.6964
I am unable to use screen connect as a host in internet explorer. I am using version 6.9.21870.6964.
This is happening on all clients.
Can you help? It just looks like this.


6.9.20755.6879 - Guests Disappear until restarting services
Since updating to 6.9.20755.6879, we noticed that some guests disappear until restarting the ScreenConnect Web Server and ScreenConnect Relay services.

Remote printers do not remove themselves after session disconnect.
I noticed that remote printers get created for all my printers, but when I disconnect the session only the remote printers belonging to physical printers get automatically removed and the ones belonging to virtual printers (Microsoft XPS Document Writer, Microsoft Print to PDF, Send to OneNote 2016, etc...) remain. Eventually I end up with dozens of remote virtual printers which I have to manually remove.

Issue with graphics in XP
Please see CW ticket number 11530068 and also reference Microsoft KB4487085. Causing control to just show a black screen on connection.

Shortcuts like Alt+j or Alt+s not working
I'm using the Linux client on Ubuntu 18.04. I connect to an Windows OS oder another Linux OS. The shortcuts not working

OSX Blank Dialog Boxes and missing top menu
When controlling a Mac with no keyboard, mouse or monitor attached, the system dialogue boxes on the Mac are blank. The top menu is also missing.
In the attached example, the grey box should show that I am wanting to update the ipads to the latest iOS.


Can't click on backstage when client dual displays are positioned vertically
If the client has dual displays, and they are positioned vertically, the "backstage" hyperlink is below the bottom of the "view" window and you cannot see it to click on it.

Codesigned by version of macOS too old to work anymore.
The app was signed by a version of macOS so old that it doesn’t validate on newer versions of macOS.

HP printer on host does not use correct driver on client side
Hey, I have a bug I haven't been able to figure out how to solve. The Host machine (Windows 7 Pro) has a HP Laserjet M502 printer. When I connect to a remote machine (Windows 10), the connections to the Host printers are added in as normal, but the HP on the client side uses Microsoft XPS print driver. Since this doesnt print out pages correctly sized, I installed the correct driver on the client machine and then changed which driver it uses.
Only it doesnt print anything once sent from the client to host machine and no error is generated.
Only the Microsoft XPS print driver works, which I don't want to use. And Connectwise attaches this driver to the printer connection every time I connect to it.
Thoughts?
Customer support service by UserEcho