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- Software version of the server, host client, and guest client
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Thank you for sharing your thoughts with us!
Cannot type in fields after closing a session
After connecting to a host session and returning to the connectwise control access page I cannot type in the search field. I also cannot type any fields when creating a support session. The only way to fix it is to close the tab in Chrome and re-open control.
No mouse on Android
Just upgraded to a Pixel XL.
No mouse. App is basically unusable from my phone.
I'll lug a tablet around for now, but I hope this is fixed soon.
Good morning and thank you for reporting this issue with the Android app on the Pixel XL. We've had other reports of this behavior, and have implemented a fix that should be included in the next release of the Android app. While I'm unable to offer an ETA for the Android update, please refer to the ScreenConnect Output Stream for the latest development news, including bug fixes and product enhancements.
Cheers,
Ben
Galaxy note 8 - No mouse
Currently using latest version of Connectwise Control downloaded from the Google Play Store as of Nov 17, 2017 - Version 6.2.13966.6416
I recently upgraded from a Galaxy Note 4 to a Galaxy Note 8. I was using the deprecated Screenconnect for Samsung app on my Note 4 until I upgraded my phone, and I never had an issue with the mouse printer. After upgrading to the Note 8, I tried the Screenconnect for Samsung app first, and that didn't have the mouse pointer. So I tried the Connectwise Control app, but same problem - No visible mouse pointer.
If I long-press a part of the screen and select the options like Double-click here, that will work. But trying to manage a PC like this is a nightmare.
macOS Connect does not work
CW Control does not work at all in the recent versions of macOS High Sierra. There is no menu bar, and you cannot quite the program gracefully. The only option is to force-quit the app. This has persisted through the last two public betas.
The behavior described in this thread is not unique to ConnectWise Control; there have been multiple other reports that this behavior intermittently affects Java applications on macOS High Sierra beta builds, and, as such, is an unresolved bug with how the operating system interacts with Java.
Old ScreenConnect install took me to a site asking for an admin username and password
I'm using the free version of Control, I accidentally tried to install an older version of the screenconnect client and it took me to an unsecure website asking for admin access to my computer. This is the version that was compromised?????
ScreenConnect_6.3.13446.6374_Release
I closed the site and installed the proper client from your website and all seems to be ok.
Just thought you might want to know
TLS 1.3 seems to breaks screenconnect when using ssl on mono
TLS 1.3 seems to breaks screenconnect when using ssl on mono.
Disabling it in chrome/firefox seems to be a quick fix, however at some point im guessing it would be better for mono to support TLS 1.3.
Version 6.5.16479.6613
Trust this device not working on Android app
Server version: 6.6.17808.6681
Android App version: 6.4.1.16333.6606
2FA is enabled, Trust this device works on PC and iOS /iPad/ but not on Android /Galaxy S8/, the server asks by every login for the one-time password
Ah, thanks for that extra bit of info.
I am glad to report that I was able to replicate the behavior and I have registered it as a defect.
Cannot Re Organise Toolbox from GUI
When using the web GUI I cannot drag and drop programs into different sub folders in the toolbox. The workaround is to use the manage toolbox feature when in a control session.
I am running version 6.6.18120.6697.
Thanks for the report!
I have replicated the behavior and registered it as a defect. I cannot provide an ETA on when a fix will be found but we are aware of the issue and working on a resolution.
Syslog extension doesn't include guest or host info
The extension to send syslog messages doesn't include either host or guest identifiers - e.g. on session connect, syslog shows "A session was connected to" and on disconnect, "A session was disconnected from" with no further info. This is documented as a bug in the forum, but apparently no fix is available. Version 6.6.18120.6697
please addition fonction to disable transition animation version on 6 is to slow 900 guest
please addition fonction to disable transition animation version on 6 is to slow 900 guest and is no good for group of people excuse me my language is french , for me on click on all access and slow animation if possible to add fonction on config to disable the transition animation of you software
Customer support service by UserEcho
