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    • Software version of the server, host client, and guest client
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Recently updated topics 364

0
Under review

Chromebook App Menu Blocks Top of Remote Desktop

Jesse Brinson 1 week ago • updated by Shaun Gartman 14 hours ago 2

Chrome OS app doesn't allow access to the top of the remote desktop.  On Android, the menu bar will auto-hide, where as in the Chrome OS app, it does not.

+15
Started

6.9.20755.6879 - Guests Disappear until restarting services

ben 2 months ago • updated by Eric Gillis 15 hours ago 40

Since updating to 6.9.20755.6879, we noticed that some guests disappear until restarting the ScreenConnect Web Server and ScreenConnect Relay services.

0
Under review

"Object reference not set to an instance of an object." error when trying to load extensions page

Eric Gillis 2 days ago 0

I receive this error when attempting to load the Extensions page under Administration.  I just migrated my on-premise installation from Linux to win2016 with no other issues other than this one.

I have tried using chrome and edge but received the same results.  I also tried private mode in chrome in case there was a cache issue.

+8
Known issue

ERR_SSL_VERSION_INTERFERENCE in Chrome 63

Ryan Yoxthimer 1 year ago • updated by Eric Gillis 2 days ago 32

Getting ERR_SSL_VERSION_INTERFERENCE in Chrome 63 when accessing Control hosted on a Mono system (Linux) using HTTPS.  Please update Mono to support TLS 1.3.  Disabling TLS 1.3 in Chrome is not a viable solution long-term and looks bad to my end users.

Answer
Ben Burner 11 months ago

This issue should be resolved once users auto-upgrade to Chrome 63.0.3239.108 or above.

+3
Started

Logging off of accounts locks the computer, instead

Jack M 3 months ago • updated by Jason Bristow 4 days ago 12

From host to guest, on my Mac in particular, clicking log off in Windows almost always locks the screen, instead. This wasn't happening on 6.8. I updated my host client and the behavior persists. This makes it nearly impossible to remote in, reliably, as I can't log out of user accounts.

Answer
Eric Davis (SDT) 2 weeks ago

There were some complications that kept the fix out of 6.9, but we are planning to include it in 7.0. Apologies for the trouble in the meantime.

0
Under review

Codesigned by version of macOS too old to work anymore.

Eric Layman 4 days ago • updated 4 days ago 1

The app was signed by a version of macOS so old that it doesn’t validate on newer versions of macOS.

0
Fixed

Website Download

ryan.senio 6 days ago • updated by Eric Davis (SDT) 5 days ago 3

So it's been a few days since I first called in, but I'm unable to download the newest stable build for my linux screenconnect. The website generates an XML error. This is also the case for the Windows installer. I've spoken to two techs, the first telling me to try in 10 mintues. That was two days ago.

+28
Started

Complicated process required to control macOS 10.14 (Mojave) clients

sgtpoliteness 4 months ago • updated by Tom R 6 days ago 62

Setting up Connectwise Control on macOS 10.14 (Mojave) clients is difficult and requires many extra steps as compared with previous macOS versions.

To set up Connectwise  Control on a brand new install of macOS 10.14, these steps are required:

  1. Install .pkg as normal (this allow remote viewing but no control)
  2. Reboot macOS computer
  3. After reboot, attempt remote control, this will prompt a popup asking if the macOS computer wants to allow
  4. Click "Open System Preferences"
  5. Click lock (bottom left), enter computer password
  6. Check box next to "screnconnect-xxxxxxxxx"
  7. Reboot
  8. Remote control again works

In cases where remote control was working on a macOS 10.14 computer where Connectwise upgraded from 6.6 to 6.7, connectwise software must first be removed using these steps:

  1. From Access website, select session > End > Uninstall and end
  2. On macOS computer, open system preferences > accessibility
  3. Click lock (bottom left), enter computer password
  4. select "screenconnect-xxxxxxxxx", click - to remove
  5. Reboot
  6. Install using steps above

I believe this complexity is due in part to some sort of increased system security in the new macOS.  Still, it seems much of this could be streamlined.


+1
Planned

"Replies" and "Views" not aligned on forums

Welz 6 months ago • updated 1 week ago 2
See image below.

They aren't lined up at all...

Answer
Scott Linak 5 months ago

Thanks for the report!  It's admittedly a pretty minor issue but I've registered it as a defect and we'll get to it when time/priority allows.

+29
Fixed

6.9.21027.6898 Client not compatible with Server 2003

T Stine 2 months ago • updated by Eric Davis (SDT) 1 week ago 22

The Host is greeted with a grey screen when attempting to connect to a 2003 server.


Last known working version: 6.8.20124.6845

Answer
Eric Davis (SDT) 1 week ago

This should be fixed in the latest 6.9 release. Please let us know if there are still any issues.

https://www.connectwise.com/software/control/download