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Recently updated topics 671


The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

aodinfo 1 month ago updated by gil.pdo 10 hours ago 30
The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.
Under review

Control launches off screen

Dan Belam 7 months ago updated by Mike B. yesterday at 2:34 p.m. 6

I'm a laptop user, and often use a second monitor. Control launches onto the second monitor fine. When I unplug my second monitor, and just use laptop screen, some sessions launch beyond the display size of my laptop, ie where a second screen would be, and you cannot get to the window to move back onto the single laptop screen.


Unable to search within SubSessions

Niall 2 months ago updated by Caitlin Barnes (Product Manager) yesterday at 12:38 p.m. 1

Since upgrading to version 20.3.28091.7419 we are unable to do searches from SubGroups
The search works fine from within the Session Group, but if you select a SubGroup the search no longer works.
Cloning the Session Group led to the search working for a limited time but then stopping again.


Portal not responding

Phil K 6 months ago updated by Davison yesterday at 11:30 a.m. 282
Under review

App Store launch doesn't work when Control is in an iframe

Smef 2 weeks ago updated yesterday at 10:10 a.m. 2


We’ve got the ScreenConnect access page embedded in an iframe on our site. It turns out that if you access ScreenConnect on an iOS device and ScreenConnect is embedded in an iframe it will not launch the App Store. It works if we go directly to a non-embedded screen connect URL, but it doesn’t work if it’s in an iframe on another page.

It seems to launch the Play Store fine on Android. Only iOS seems to have the problem.


Host connections aren't disconnecting after upgrading to 20.1.27036.7360

Zachary 4 months ago updated by Zack ⚾️ yesterday at 9:37 a.m. 13

i just upgraded on my on premises Control server to 20.1.27036.7360 last night. This AM I was dialing into a few clients machines and was having issues when I would disconnect the server was showing I was still connected (technician). 

I was able to go into Admin-->Security-->Revoke Host Session Connections in order to continue my work. but then I disconnected from the last machine again and AGAIN it hung holding onto that session. Eventually it timed out, maybe 10-15 minutes? But I have three licenses so twice I had to revoke the host sessions to continue working because it wasn't dropping them. Just seems like a bug in the new version?

Under review

Android Control app crashes when non-default keyboard is used

c2020 3 weeks ago updated by Caitlin Barnes (Product Manager) yesterday at 7:54 a.m. 1

Device: Samsung Galaxy S7

When SwiftKey is used as the keyboard instead of Samsung Keyboard and input is attempted during a session, the app crashes.  The crash data shows:

Package version: 28372

Package version name: 20.1.28372.7436

Exception class name: java.lang.NullPointerException

Source file: MainActivity.java

Source class: com.screenconnect.androidclient.MainActivity

Source method: getKeyboardLayoutID

Line number: 642

I can provide the full stack trace if needed.

When the Samsung Keyboard is used there's no issue.

I'm running an instance of Control version 20.2.27296.7376.

Under review

When sharing just an application, any application that comes within the screen space of the shared application is also shared.

info 1 year ago updated by NEC 2 days ago 2

Start Sharing in a meeting.. Select an application to share, like FireFox (instead of Share Desktop). Open or tab to any other application. That application enters the "shared" space, and is now being presented. 

Under review

backstage shows mirrored text and menus on non-english windows

David S. 2 days ago 0

please see image below

Under review

URL Launch from FireFox 66.0.3 Not Working

phils 1 year ago updated by Daniel Brunt 2 days ago 24

When launching ConnectWise Automate Web or Control web consoles, "Control" button doesn't launch the installed application and instead attempts to force re-download of the app.