Welcome to the ConnectWise View Bug Report Forum

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ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 

Below are a few tips and rules for those who wish to participate, please read through them. 


  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report.
  • Provide as many details as you can, especially:
    • Platform (iOS, Android, etc.)
    • Connection (WiFi or Mobile Data)
    • Mobile device OS, model, etc.
    • Browser(s) used 


  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

Under review

Control launches off screen

Dan Belam 4 months ago updated by Mike Waldron 4 weeks ago 3
Under review

Taking a snapshot freezes the video feed

Simon (Annet) 1 month ago updated 1 month ago 0
Under review

iOS screen performance issues

felipe 4 months ago updated by Eric Davis (SDT) 4 months ago 0
Under review

ClickOnce - Unknown Publisher

Sean Keown 10 months ago updated by Claus Tjørndal 4 months ago 3
Under review

on android 9.1 mouse no refresh and screen garbage no good refresh

aodinfo 5 months ago updated 5 months ago 2
Under review

Error when opening links on ios

econtreras 10 months ago 0
Under review

SOS tool / Desktop Client

Lee Conway 11 months ago 0
Under review

Invite via email not working

Andy Liew 1 year ago 0
Under review

Launch View button missing

Izzy 2 years ago updated 2 years ago 1
Under review

ConnectWise View - Launch View Required Permissions?

Max 2 years ago 0