Welcome to the ConnectWise View Bug Report Forum

If you do not have an account, click "Sign in/ Sign up" to get started.


Refresher:

ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 


Below are a few tips and rules for those who wish to participate, please read through them. 

Tips

  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report.
  • Provide as many details as you can, especially:
    • Platform (iOS, Android, etc.)
    • Connection (WiFi or Mobile Data)
    • Mobile device OS, model, etc.
    • Browser(s) used 

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

0
Under review

Ability To See Camera On iPhone From Presenter POV.

Max 2 years ago updated by Dee Cater (Product Marketing Manager) 5 days ago 6
0

Samsung Galaxy 5S no front camera

rcoton 3 years ago updated by Dee Cater (Product Marketing Manager) 5 days ago 1
0
Fixed

iOS (iPhone 8+) will not load cwview.com in Chrome, Firefox & Safari.

MCarter 2 years ago updated by Dee Cater (Product Marketing Manager) 5 days ago 2
0
Under review

Error when opening links on ios

econtreras 1 year ago updated by Dee Cater (Product Marketing Manager) 5 days ago 1
+7
Started

ConnectWise Control View does not work on S20s

Andoni Usubiaga 5 months ago updated by Dee Cater (Product Marketing Manager) 5 days ago 8
+2
Started

Taking a snapshot freezes the video feed

Simon (Annet) 8 months ago updated by Dee Cater (Product Marketing Manager) 1 week ago 4
+3
Under review

Persist negotiating connection message

anonymous 2 years ago updated by Dee Cater (Product Marketing Manager) 1 week ago 1
+3
Not a bug

ConnectWise View - Launch View Required Permissions?

Max 2 years ago updated by Dee Cater (Product Marketing Manager) 1 week ago 1
+10
Fixed

Text option has disappeared from "Connectwise View"

Kiwi_Sam 2 months ago updated by Dee Cater (Product Marketing Manager) 2 months ago 7
0
Not a bug

Launch View button missing

Izzy 2 years ago updated by Dee Cater (Product Marketing Manager) 2 months ago 2