Welcome to the ConnectWise View Bug Report Forum

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ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 

Below are a few tips and rules for those who wish to participate, please read through them. 


  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report.
  • Provide as many details as you can, especially:
    • Platform (iOS, Android, etc.)
    • Connection (WiFi or Mobile Data)
    • Mobile device OS, model, etc.
    • Browser(s) used 


  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

Under review

Invite via email not working

Andy Liew 5 months ago 0
Under review

Launch View button missing

Izzy 6 months ago • updated 6 months ago 1
Under review

ConnectWise View - Launch View Required Permissions?

Max 8 months ago 0
Under review

Persist negotiating connection message

Kirsten Martinez 8 months ago 0
Under review

iOS (iPhone 8+) will not load cwview.com in Chrome, Firefox & Safari.

MCarter 8 months ago • updated by Kirsten Martinez 8 months ago 1
Under review

iOS - no video

Stefan 12 months ago • updated by DanMyers 9 months ago 1
Under review

Samsung Galaxy 5S no front camera

rcoton 12 months ago • updated by Kirsten Martinez 12 months ago 0