Welcome to the ConnectWise View Bug Report Forum

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ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 

Below are a few tips and rules for those who wish to participate, please read through them. 


  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report.
  • Provide as many details as you can, especially:
    • Platform (iOS, Android, etc.)
    • Connection (WiFi or Mobile Data)
    • Mobile device OS, model, etc.
    • Browser(s) used 


  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

Under review

ConnectWise Control View does not work on S20s

Andoni Usubiaga 3 months ago updated by Namik Eker 3 weeks ago 4
Under review

ScreenConnect_20.7.29220.7493 not working with ConnectWise Manage

Rox Cornette 1 month ago updated by Simon (Annet) 1 month ago 1
Under review

Taking a snapshot freezes the video feed

Simon (Annet) 6 months ago updated 2 months ago 3
Under review

iOS screen performance issues

felipe 8 months ago updated by Eric Davis (SDT) 8 months ago 0
Under review

ClickOnce - Unknown Publisher

Sean Keown 1 year ago updated by Claus Tjørndal 9 months ago 3
Under review

on android 9.1 mouse no refresh and screen garbage no good refresh

aodinfo 10 months ago updated 10 months ago 2
Under review

Error when opening links on ios

econtreras 1 year ago 0
Under review

SOS tool / Desktop Client

Lee Conway 1 year ago 0
Under review

Invite via email not working

Andy Liew 2 years ago 0
Under review

Launch View button missing

Izzy 2 years ago updated 2 years ago 1