Kind of sad to see how 6years later and this is still an issue that has not been fixed.
On-boarding new clients or using support sessions is a nightmare with non-technically inclined end-users.
As mentioned previously, we can sometimes add exclusions when the client is using an MSP endpoint protection or on-prem antivirus where we have previously added an exclusion but for net-new clients or one-of clients it is a nightmare.
Much like the UTC based reports that don't mention they are in UTC and no way to set it to local time.
@Michael Legato These have been around forever and need to be fixed.
Kind of sad to see how 6years later and this is still an issue that has not been fixed.
On-boarding new clients or using support sessions is a nightmare with non-technically inclined end-users.
As mentioned previously, we can sometimes add exclusions when the client is using an MSP endpoint protection or on-prem antivirus where we have previously added an exclusion but for net-new clients or one-of clients it is a nightmare.
Much like the UTC based reports that don't mention they are in UTC and no way to set it to local time.
@Michael Legato These have been around forever and need to be fixed.