below is the message i got from the connectwise support technician, is it a combination of using these intel drivers and it being in portrait mode? 

"It does look like these machines are in portrait mode from the dxdiag. Are they tablets? Or do they just have the monitor turned vertical?

As a note, that is a registered issue and could explain the behavior you are seeing. Link to that issue here:"

Hi Sean,

do you know what specific intel drivers are the issue? or is this issue with intel graphics as a whole? i have gone through support and was told that at this time portrait mode is not supported.