glad it's working for you - I can't get shift-cmd-D to work without it being highlighted. perhaps it's something i've got running like better touch tool i will have to do some testing on another mac

MacOS has support for systemwide 'App Shortcuts" - found in system preferences. These work by inputting the exact name of a menu item and assigning a shortcut. For example, here I have set command-v to be the shortcut for "Send Clipboard Keystrokes":

You can then see the shortcut appears within the connectwise client menu:

However, when you press it nothing happens (unless you already have the 'essentials' menu open, then it works fine).

I did find this:

https://stackoverflow.com/questions/38165058/java-on-mac-keyboard-commands-from-screen-menubar-not-executed

If the devs could have a look at that and figure out what is preventing these systemwide menubar shortcuts from working, it would be an easy(er) way to add customisability in the form of shortcuts for every available menu option.

adding to this, keyboard shortcuts in general would be very helpful.

MacOS has support for systemwide 'App Shortcuts" - found in system preferences. These work by inputting the exact name of a menu item and assigning a shortcut. For example, here I have set command-v to be the shortcut for "Send Clipboard Keystrokes":

You can then see the shortcut appears within the connectwise client menu:

However, when you press it nothing happens (unless you already have the 'essentials' menu open, then it works fine).

I did find this:

https://stackoverflow.com/questions/38165058/java-on-mac-keyboard-commands-from-screen-menubar-not-executed

If the devs could have a look at that and figure out what is preventing these systemwide menubar shortcuts from working, it would be an easy(er) way to add customisability in the form of shortcuts for every available menu option.