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The first sentence of my post reads "I am having an issue and was suggested to make a post here for ticket #14446958."

Therefore, I have already reached out to the support team 😒

I've noticed the small icons as well, didn't realize it was a Connectwise problem!

+1 for this idea, please! With COVID most of my staff are working from home, with a full-tunnel VPN to the office (for IP restriction settings) and our connectwise server is in a hosted environment with a site-to-site VPN from the office. Between the 2 VPNs, we fairly frequently get timed out and the software downloads. Just a couple extra seconds would make a huge difference!