We're currently using Airwatch for our MDM. I was not able to add the URL as a custom parameter, but I did find a good work around for us. I deployed the Connectwise Control app to all devices a while back. Next, I deployed a web shortcut to all iOS devices that points to our Control URL and called it "IT Help".
When somebody calls for help with their iPad or iPhone, I tell them to click the "IT Help" icon on their home screen. This directs them straight to our Control URL in Safari and asks for the 5 digit access code. They then hit the arrow after putting in the code and it asks if they want to download Control or open the link in the Control app.
A cool thing I noticed is that it keeps the Control URL in their Control app once they go through the steps above. I hope you guys can find this helpful.
We're currently using Airwatch for our MDM. I was not able to add the URL as a custom parameter, but I did find a good work around for us. I deployed the Connectwise Control app to all devices a while back. Next, I deployed a web shortcut to all iOS devices that points to our Control URL and called it "IT Help".
When somebody calls for help with their iPad or iPhone, I tell them to click the "IT Help" icon on their home screen. This directs them straight to our Control URL in Safari and asks for the 5 digit access code. They then hit the arrow after putting in the code and it asks if they want to download Control or open the link in the Control app.
A cool thing I noticed is that it keeps the Control URL in their Control app once they go through the steps above. I hope you guys can find this helpful.