Don't expect much from CWC. It's not the same it used to be and not the same product we used to like and be happy using. I wouldn't be surprised if they stopped supporting Linux in the next few months when the upper management grow tired enough of the time/money spending which is really sad and one could hope that someone else takes over the old ScreenConnect but they probably ruin the chances of that happening long before anything constructive could arise from it.
For anyone interested, i'm not renewing my license and will stay on the 19.4 which doesn't give these issues and will only use unattended installs on this with firewall that only allows certain ip CIDR's to connect.
As for the support sessions I will now use Anydesk which I didn't like at first but after a few tries it works really well with a faster desktop response and you get the upside of deploying the Anydesk desktop app to clients so they quickly can connect by opening app, sharing key and accept a dialog instead of going to your CWC webpage, enter key, press enter (or the button next to code), run the downloaded file (which can be a different experience depending on browser and user) and lastly accepting the UAC window. Not that expensive either (compared to CWC's cloud solution which has it's own flaws)
May not be a solution for everyone but hopefully could help some of you out since CWC (upper management) haven't (and doesn't) give much thought into this whole issue.
Don't expect much from CWC. It's not the same it used to be and not the same product we used to like and be happy using. I wouldn't be surprised if they stopped supporting Linux in the next few months when the upper management grow tired enough of the time/money spending which is really sad and one could hope that someone else takes over the old ScreenConnect but they probably ruin the chances of that happening long before anything constructive could arise from it.
For anyone interested, i'm not renewing my license and will stay on the 19.4 which doesn't give these issues and will only use unattended installs on this with firewall that only allows certain ip CIDR's to connect.
As for the support sessions I will now use Anydesk which I didn't like at first but after a few tries it works really well with a faster desktop response and you get the upside of deploying the Anydesk desktop app to clients so they quickly can connect by opening app, sharing key and accept a dialog instead of going to your CWC webpage, enter key, press enter (or the button next to code), run the downloaded file (which can be a different experience depending on browser and user) and lastly accepting the UAC window. Not that expensive either (compared to CWC's cloud solution which has it's own flaws)
May not be a solution for everyone but hopefully could help some of you out since CWC (upper management) haven't (and doesn't) give much thought into this whole issue.