We recently became Screenconnect customers, mostly because of the integration with Freshservice. However, this integration is frustrating at best. In our environment, where we deploy Screenconnect across all corporate-owned devices, the current iteration of this integration is utterly useless.
I sincerely hope that this version is a tech demo rather than a final product because, as it stands, it offers no benefit to our organization. My frustration is heightened by the fact that I pushed for Screenconnect in large part because of this integration, and so far, it's fallen far short of expectations.
If this is the final release, I'm afraid we've made a decision that doesn't serve our interests. The potential for this integration to improve our workflows is significant, and yet the current execution is drastically disappointing. I need to see substantial improvements.
We recently became Screenconnect customers, mostly because of the integration with Freshservice. However, this integration is frustrating at best. In our environment, where we deploy Screenconnect across all corporate-owned devices, the current iteration of this integration is utterly useless.
I sincerely hope that this version is a tech demo rather than a final product because, as it stands, it offers no benefit to our organization. My frustration is heightened by the fact that I pushed for Screenconnect in large part because of this integration, and so far, it's fallen far short of expectations.
If this is the final release, I'm afraid we've made a decision that doesn't serve our interests. The potential for this integration to improve our workflows is significant, and yet the current execution is drastically disappointing. I need to see substantial improvements.