5 years later, it would be lovely is this was a thing. Seems like a no brainer.

Amen. This is exactly what we were thinking / expecting it to be as well. Not seeing much value with the current iteration to be honest. We were also hoping for a seamless way agents can click on a requester in FreshService to initiate a ScreenConnect session...

Thank you for the update. We are a long-time FreshService customer, are in the process of purchasing ScreenConnect, and this integration would be a really nice feature to have.

We are very interested interested in this as well.