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Notification to the remote client that support session is not closed

Gennady Sorochan 2 years ago updated 2 years ago 7

When support host disconnects but the session remains open - we suggest to add an option to display to the remote client a message saying that the session is active and he need to terminate it at his end if he wants.


Available in Version:

Hi Gennady,

You can customize the end-of-session prompt displayed to the end-user by following the steps here.

Hey, thanks for suggestion, however it's not the same thing - the end-of-session you're talking about is when the sessions is ended i.e. terminated/deleted from the system.

I'm talking about situation that support session still exists and support agent have disconnected.

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Hi Gennady, 


In that case, sounds like you'd want to remove that particular guest from the session to keep it open. To delete a guest, you can click the "X" on the general tab, below, next to "guests connected:". They can also be deleted in the participants menu on the host client. 


No - i don't want to delete guest.

I just want message/notification to be displayed to the guest when HOST disconnects without ending (deleting) the session.

Hey Gennady,


How about the Note on Desktop extension?  

https://controlforum.connectwise.com/yaf_postst11176_Extension--Note-on-Desktop.aspx


You can personalize this to your liking. Only downside to this is it's not automated. 


YES, i've seen it.

But it requires the host to actively post a note to the guest.

I've been looking for the automatic notification.