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Thank you for sharing your thoughts with us!

0
Closed

Update Session Custom Properties in the client side CLP's on a Reinstall

anonymous 8 years ago updated 6 years ago 2

Partner request to have these custom property edits copy to the guest machines on a Reinstall to allow these settings to 'survive' a database error.

0
Completed

Create full screen mode with helper on SC app

anonymous 8 years ago updated 8 years ago 2

Partner asks for full screen mode with helper on SC app for better visibility.

0
Closed

Add ability to change options in MSI

anonymous 8 years ago updated 8 years ago 3

Partner would like the added ability to change the service startup and failure options in the MSI for deployment.

Answer
anonymous 8 years ago

We've made changes in 5.6 to address the issue with some Win 10 machines not starting automatically. All 5.6 clients will be set to start automatically, so this enhancement shouldn't be necessary.

0
Closed

Have Windows, after reboot to safe mode, connect using wireless only

anonymous 8 years ago updated 8 years ago 2

Partner requests to have Windows (8, 8.1, and 10) automatically connect to wireless when booted to safe mode.

0
Completed

Have an easier way to test new user accounts

anonymous 8 years ago updated 8 years ago 3

Partner would like an easier way to test new user account / stop getting "your resource requires more credentials" when testing newly created no-admin accounts (by logging out of Admin > Security).

0
Completed

Add re-authentication to Host and Admin page

anonymous 8 years ago updated 8 years ago 2

Partner asks for the option to enforce authentication every time the Host or Admin page is clicked on.

Answer
Michael Bannerman 8 years ago

You can make an adjustment in the web.config file to the "MaxLongestTicketReissueIntervalSeconds". By default it is set to 86400 sec (24hr). Setting it to 1 or 2 secs would log a user out who idles on the Host and/or Admin page after second or two.

0
Completed

Add on-screen persistent notification of connection

anonymous 8 years ago updated 8 years ago 1

Partner would like on-screen persistent notification that host is connected to the guest, with the option for the guest on access sessions to stop host access.

0
Closed

Add ability to change text size

anonymous 8 years ago updated 8 years ago 2

Partner would like the ability to change the text size of the "try next option" link on the Join popup box.

0
Closed

Add 'DuckDuckGo' to HelpProviderName list

sysfu 8 years ago updated by Michael Bannerman 6 years ago 2

Please add DuckDuckGo to HelpProviderName options

Answer
Michael Bannerman 6 years ago

If you are an On Prem user, you can add the Duckduckgo.com site to your ~/ScreenConnect/AppData/Helper folder.


Copy this code into notepad and save as html:


<?user-agent Mozilla/5.0 (compatible; MSIE 9.0; Windows Phone OS 7.5; Trident/5.0; IEMobile/9.0)?>

<!DOCTYPE html>
<html>
<head>
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<base target="_top" />
<style>
html, body, iframe {
margin: 0;
padding: 0;
width: 100%;
height: 100%;
border: none;
}
</style>
<script>

function executeSearch(query) {
document.getElementById('frame').src = 'http://www.duckduckgo.com/?q=' + window.encodeURIComponent(query || '');
}

function handleExternalPropertyChange(propertyName, value) {
if (propertyName == 'helperText')
window.executeSearch(value);
}

window.onload = function () {
window.executeSearch(window.external.helperText);
}

</script>
</head>
<body>
<iframe id="frame"></iframe>
</body>
</html>

Leaving this post open, for a method to allow cloud users to adjust the sites used in the helper tool.

0
Completed

Add cloud server in Hong Kong (Asia)

anonymous 8 years ago updated 8 years ago 2

Partner suggests it would help with the slow connection and cover the hole we have in Asia.