UTC should be used in the DB, but location-aware reporting is a must. It's also inconsistent with reporting throughout the rest of the platform to have technician reports come out with UTC time instead of local time. We shouldn't have to take time zone, daylight savings time, and the phases of the damned moon into consideration every time we need to track a remote session. It's 2022, location awareness is built into pretty much everything, and it's time for an update. This is just laziness.
UTC should be used in the DB, but location-aware reporting is a must. It's also inconsistent with reporting throughout the rest of the platform to have technician reports come out with UTC time instead of local time. We shouldn't have to take time zone, daylight savings time, and the phases of the damned moon into consideration every time we need to track a remote session. It's 2022, location awareness is built into pretty much everything, and it's time for an update. This is just laziness.