With other remote tools like Teamviewer, there is no installation required for ad hoc sessions. With Control, the end user has to install something - which the MSP or the customer don't want in many cases, especially when the remote session is a one time thing. So changing the default session launcher to ClickOnce or WebStart would be a massive improvement.
With other remote tools like Teamviewer, there is no installation required for ad hoc sessions. With Control, the end user has to install something - which the MSP or the customer don't want in many cases, especially when the remote session is a one time thing. So changing the default session launcher to ClickOnce or WebStart would be a massive improvement.