Hi Michael,

Ok so I followed all these instructions and saved the app.config in folder which for me is"C:\Program Files (x86)\ScreenConnect Client (1b9adafdd64401ae)".

I tried clearing the cache as it suggests in the troubleshooting but it still didn't work for me.

It is still unclear to me where this is:

"Edit App.Config inside App_ClientConfig

Add this to the ScreenConnect.UserInterfaceSettings section"

What do you mean by App_ClientConfig? Where do I find this?