We need the M1 client for this already. SC and LT agents are exhibiting extremely weird behavior. Today alone we have Session IDs being swapped with other agents (example Agent for Laptop 1 on Automate is actually remoting us into Laptop 2, and laptop 5 is going to laptop 1). Everything is screwy. We have made sure not to update the devices to new versions of Big Sur so it's not a case of Rosetta 2 needing to be installed.
Please assist, or give us an ETA as to when this will be released. We have a lot of clients that are heavy Mac-users, and we're finding ourselves spending more time troubleshooting your agents than actually helping with the clients issues. This is becoming time-consuming and inefficient. We are considering looking elsewhere and cancelling CW if this is not rectified soon.
Customer support service by UserEcho