Your comments
We ended up biting the bullet and purchased a Windows Server 2016 license. This has resolved our performance issues and allows for Freshdesk integration. I wish we did this sooner as ScreenConenct was running awful on a Centos 7 x64 machine with 1300 clients.
Customer support service by UserEcho
I think you posted in the wrong thread David, as your comment has nothing to do with the version of Mono ScreenConnext are using.