Your comments

Same for me, I have moved the instance to Asia (Japan). But still have issues connecting from China. Is there a 'proxy' server/agent we can run on-prem to connect back to the main instance? 

I would also like this. 
Or an API key/code. so we can call the report from the URL. - For example

https://SITENAME.screenconnect.com/Report.csv?APIKey=xxxxxxxxxxx&ReportType=Session&SelectFields=.......