This is critical to me! My company is piloting connectwise control to replace LogMeIn. Our application is database driven and runs as a service account and stores its data in a Microsoft LocalDB Database. In order to apply patches, updates, query the data, etc, you have to run as the service account. for example "runas /user:username cmd.exe sqlcmd -S (localdb)\mssqllocaldb enter query here" While this can be done by connecting in to the host session in ConnectWise Control, in LogMeIn I can actually login to the machine as the service account and access a full powershell and command prompt. This would be a major loss of functionality and ability to efficiently support our clients without interrupting their work. I would imagine the same is true for many users.
Customer support service by UserEcho