Your comments

Hi Joel,

No problem, you can follow this guide to setup the Teams webhook URL:

https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook

In Connectwise, add a new Trigger with "Web Request Action"

URL = URL generated by Teams

HTTP Method: POST

Content Type: LEAVE BLANK

Body: {{"text": "Your guest to session '{Session.Name}' from '{Session.CustomProperty1}' sent you a message: '{Event.Data}'", "api_action": "screenconnect", "screenconnect_data": {*:j}}}

Event.EventType = 'SentMessage' AND Connection.ProcessType = 'Guest' AND Session.HostConnectedCount = 0

E-mail Subject: [SC] Your guest to session '{Session.Name}' from '{Session.CustomProperty1}' sent you a message

HTML Body: False

Body: {Event.Data}

Hi Scott,

They are separate triggers.  We are self-hosted.  One time I noticed that it lasted overnight and worked once the following morning before failing again, so it's not always 2 hours exactly.

Hi, we've just upgraded our fully working 20.7 install back to 20.10 and again the e-mail triggers work for about 2 hours before stopping.  We also setup a trigger to send a message to Microsoft Teams which does still work however, so the problem doesn't appear to be with all triggers, just e-mail triggers and only after it's been running for about 2 hours.

Would you still like us to raise this with support?