Your comments

hi caitlin,

we're on cloud. Currently actually only on trial. But if it comes down to me, we're buying ;)

instance is ScreenConnect_20.7.29305.7496_Release

info from Reid Bodford:

>>The problem you are seeing is because you are not actually launching an app from the Toolbox but, rather, just executing a shortcut to launch an application installed on the guest machine. Were you to launch an actual application that is stored in the Toolbox and the logged on user was not an administrator, then you would be presented with a UAC prompt for credentials.<<

so its about shortcut files (.lnk)

thanks,

Stefan