As you can see users are desperate to get rid of techs, as they often forget to disconnect.

I see such messages more often than not.

Please finally allow users (guest) to close/terminate any session.

thanks,
Stefan

As you can see users are desperate to get rid of techs, as they often forget to disconnect.

I see such messages more often than not.

Please finally allow users (guest) to close/terminate any session.

thanks,
Stefan

@jhardwick: its simply not possible, there is no option to add a second / backup administrator:https://control.product.connectwise.com/en/communities/1/topics/2840-secondary-or-redundant-login-to-the-admin-cloud-portal

This is definitely needed. when the primary contact/admin is not reachable or otherwise incapacitated

hi caitlin,

we're on cloud. Currently actually only on trial. But if it comes down to me, we're buying ;)

instance is ScreenConnect_20.7.29305.7496_Release

info from Reid Bodford:

>>The problem you are seeing is because you are not actually launching an app from the Toolbox but, rather, just executing a shortcut to launch an application installed on the guest machine. Were you to launch an actual application that is stored in the Toolbox and the logged on user was not an administrator, then you would be presented with a UAC prompt for credentials.<<

so its about shortcut files (.lnk)

thanks,

Stefan