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I had our ServiceNow developer implement UI Macro buttons, which are basically links to our ServiceNow instance appended with the username or computer.

Example:

The base URL is: https://company.screenconnect.com/Host#Access/All%20Machines%20by%20Company/


The username URL would be: <base URL>/<username>

Username Example: https://company.screenconnect.com/Host#Access/All%20Machines%20by%20Company/<username>


The computer URL would be: <base URL>/<computername>

Computer Name Example: https://company.screenconnect.com/Host#Access/All%20Machines%20by%20Company/<computername>

Those links will filter the Access Session down to the username or computername, which the tech can just join.

It's a bit strange you can customize the Control chat and support client window colors, but not that banner color. And would also like it to be more noticeable. Possibly even a border when screen sharing, like most other screen sharing apps.

What happened to the ServiceNow integration? It is not listed in the extension marketplace anymore.