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I had our ServiceNow developer implement UI Macro buttons, which are basically links to our ServiceNow instance appended with the username or computer.


The base URL is:

The username URL would be: <base URL>/<username>

Username Example:<username>

The computer URL would be: <base URL>/<computername>

Computer Name Example:<computername>

Those links will filter the Access Session down to the username or computername, which the tech can just join.

It's a bit strange you can customize the Control chat and support client window colors, but not that banner color. And would also like it to be more noticeable. Possibly even a border when screen sharing, like most other screen sharing apps.

What happened to the ServiceNow integration? It is not listed in the extension marketplace anymore.