Good Morning Caitlin,
Thank you for your reply and for taking the time to come back to me.
I did and they informed me that it was a known issue.
"Currently we have known issue for this our dev team is working on it hopefully issue could be resolved as soon as possible." - Ticket: 15006791
I saw my post was under review and has quite a few followers so just wanted to see if there was any progress.
Good Afternoon Team,
Is there any updates regarding this as this is quite a serious problem?
Customer support service by UserEcho