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We have to contact the Chief Customer Officer to get this matter resolved


I get a call from the Support and Development team and we were able to identify the vulnerability and fixed the problem but still no support for a hardware token.
All our tech are unable to access Control at the moment(all our systems and app's are set to work with DUO hardware Tokens)

at this point, MFA is mandatory for MSP and still, Control is unable to improve DUO integration. Today we found out the Control Integration is easy to bypass with a fake code(for security reasons We not sharing this method) I already reported this to CW support and what they told me "This function you are talking about is not in there. the only way to get that functionality is the thread" I request to escalate the ticket to report the vulnerability.

Control Support listening up We are the Good Guys and we Found a vulnerability and you Just Ignore us!