I’m looking for something similar.

We have a self-hosted version of Connectwise Control.

We are a computer store and we sell many computers to end-users without much computer knowledge.

When we need to help them remotely, sometimes even downloading the client from our site is too big an ask. They don’t know how to download or can’t find the downloaded file, stay in Google instead of going to our site…

What we would like therefore:

1) have a special client version and we pre-install that with a shortcut on their desktop. That program doesn’t run automatically. They can start it manually and only then their pc should show up under ‘support’ as a client initiated support request or something

2) we install the ‘access’-version, but it would need to be a special kind. When we connect to it, it should show a pop-up at the end users computer ‘xxx wants to control your computer, is that okay?’. Also, this special access-version shouldn’t upload screenshots every x minutes. We don’t want to be able to see what the users are doing without their permission first.

Is something like this possible?

Yes, we'd like this option as well.

The way it should (could) work:

We create a SupportMe.exe and place in (for example) on the users' desktop. When they click it, the program connects to our server and retrieves a list of available sessions and/or prompts for the session ID. Basically the same as the 'guest'-page, with the difference that the program is already installed and a download is not neccessary. There ARE in fact many people having problems downloading.

This is a bit different then the Guest Starter Exe add-on, where users can create their own sessions.