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Hi Caitlin,

What address should I send the information to?



Hi there,

Our support teams are still having issues connecting to some customers with McAfee AV products, despite them having the PUP workaround in place to whitelist “ScreenConnect".

Is there any further news?

I don't know what to do next to move this forward, as we have no relationship with McAfee to escalate and I can't reproduce the issue on my equipment.

Any advice would be much appreciated.