This is really ESSENTIAL
99% of software have a list/export button right in there, no need to go to another module, several clicks away. That's not common sense at all !
I was 'surviving' getting that list mentioned above. Now I don't have any way to do it, and this is so silly for a so useful tool as CWC is.
Most Company using CW Control, they don't like IT get into Report Module for some reason (I know, this is my 2nd Company I'm working with CWC, and seems to be a common rule, I asked to get access to that module, but it seems linked to admin level, so they don't want to give it away), therefore the only chance to export a list was that option.
As IT we have to do reports or list most of the time. Happens to be that I'm also on charge to maintain CWC.
just as one example: session Disconnected > 30 Days, to be removed (for CWC maintenance), we need the list before that's done.
and it would be so easy for CW to create a Button on the existing list when you select 1 or more sessions (Edit, Run Tool, End... PRINT/export LIST)In that button I hope it could print/export the following info that already exist:
That's all !
I hope everybody that pass by for this request could please vote it. Thanks!
"The amount of work that can be done without bothering the client by taking over their login session is astonishing." I'm with you 100% all the way.I got this scenario now: I did add 14 PCs today and I've got to have control bothering the user because it was needed (user account, etc), and I forgot to force windows update since this pcs have never been maintenance.Now, I'm wondering here (maybe someone knows the answer) I did try to start windows update on backstage:from CMD I found (google) wuauclt.exe /updatenow but I believe that might call the GUI side of it, so IDK if worked or not. No message at all.I also follow thru Powershell (several steps: Install Module PSWindowsUpdate , Get-WindowsUpdate, Install-WindowsUpdate...) but no way to know either. 'Chinese' answer (PS gave a red error I rather won't ask).I do really appreciate any comments on this, since IDK anymore where to put this. Before we got FORUM, now, IDK where to add this. Thanks !
Caitlin, thanks for your answer.
Yes, It's Company's policy to have it on all the time an IT is connected remotely, so user can see and we avoid any unsolicited connection. It must be a mutual (user/IT) agreement, in fact user must accept connection prior to that.
We need to have it relocated, it could be a specific corner, i.e lets say, down/right (for me the best) or any corner, stick to the edge. In the way it is now, it always bother when you have any browser opened with several tabs, etc.
Thanks JohnD123 you posted 2 very clear image of what I'm talking about. =D
Oh, yes, we need it badly, since admin guy belongs to a dept that doesn't use this software at all, but can't give admin level to others.
I'm with Brian too. If we have to join a desktop session first, makes no sense at all. I'd stay on backstage with sc console command tab instead, very limited. I believe it's not what we mean for this feature. =/
+1. Let's do it Screen Connect! (sorry, I love its old name) you are the swiss-knife of all Remote Desktop Software! The 'Alexander the Great' ! Let's make the extra mile to the glory!. xD
+1 For those Commands Tab limitations (even it has good spectrum of use for me, around 80% of the time on most basic stuff) I have to go via Psexec under Windows CMD to do other stuff remotely, like calling Diskpart. This might put those together and avoid getting out of SC to resolve part of the job. I'm in !
Turn it off by default, a plus! AND (big and) accessible not only by SC admin tu be turned on/off: all SC IT users must be able to use it at will. +1
You've read my mind with this post. I'm in !! Now in our upgrade to v6.3 shows up a red dot in every group, and I was like 'what is that, a sniper red dot?' until I figured it out that user keep chating that way after IT left the connection. And even if you explained 1 user, still +1000 to go, and worst: they forget so easily. So, no use for us. We use Company's chat software permanently. xD
I'll be glad to see this as builtin. Please DON'T FORGET LAN IP (besides WAN IP), that will be the cherry on the top. xD
Customer support service by UserEcho