Running the 19.6 version on my clients and the 19.6 version on my Mac, when I connect to a client, I see a black screen, and nothing else. While you may have fixed the GPU issue, the software is useless to me since I can't see what's on the client's computer.
It's painfully obvious that no one at ConnectWise cares about this. This thread was opened over 3 years ago. It's pathetic. It's incompetent. It's crap.
I'm going to push to remove Screen Connect from all of our managed Macs. This is not the first time the ConnectWise has failed to deliver a quality product on the Mac. I asked over 2 years ago when or if you would create a native client for ConnectWise on the Mac so I could stop using the web client. I was told that one was coming. Obviously that wasn't true because I'm still waiting. We need a quality remote support agent, and Screen Connect isn't it. You can tell us not to upgrade to Catalina, but that's a very ignorant suggestion. New Macs will come preinstalled with it, and they will not boot properly from an older version of macOS, if at all. Using the excuse that you're at the mercy of Apple is lame. You have had macOS Catalina since it was released to developers in June. Your top priority should have been to make Screen Connect work. And one more thing... I don't appreciate that I have to reissue my configuration profile whitelisting Screen Connect every time there's an update for it. Why?
That's great. I'm not holding my breath waiting for it though. And what are you doing about the issue with Screen Connect activating the discrete GPU? That's not necessary. The Apple Remote Desktop agent doesn't do that and neither do other remote support agents. There is no need to do this. That issue has been open for over 2 years. This is Mac marginalization.
A lot of my users WILL upgrade to Catalina because they need to. They're developers. Also, what are we supposed to do with Macs that come preinstalled? Imaging on Mac is dead and a new Mac model will not boot up properly on an older macOS. ConnectWise had the opportunity to upgrade their software but it's obviously not important. I'm going to build the case to abandon Screen Connect for Macs. I have never liked this software anyway. It's poorly designed and it activated the discrete GPU in MacBook Pros which causes excessive battery drain. That alone makes this software bad for Mac users.
I am being fair. ConnectWise is marginalizing Mac users. Any GOOD developer would download and install macOS Catalina developer beta and begin working on making needed changes their software. It took ConnectWise MONTHS to give us a signed agent that could be whitelisted using a configuration profile. They have not bothered to do anything about how this software activates the discrete GPU which causes excessive battery drain. I can go a whole 8-10 hour day without plugging in my MacBook Pro to power but I couldn't do that if I had Screen Connect installed. I will not tell Apple to change their security settings because I support them 100%. Sure, it's annoying to have to whitelist some apps and processes, but that's my job. It's ConnectWise's job to produce a quality product. They. Have. Failed.
I'm going to push to remove this crapware from every Mac that we manage. ConnectWise does not care about the user experience on Macs. If they did they would stay on top of this. They would also create an agent that doesn't activate the discrete GPU on MacBook Pros. That issue has been going on for over 2 years. It's very clear that Apple users are not the priority at ConnectWise.
I'm actually sorry for being so harsh about this, but the silence from ConnectWise is a deafening indicator that they don't see this as a priority. The user experience is the most important thing in my work, and it should be for ConnectWise too!
Well I've threatened to do this a few times, but today I'm going to do it. I already have a script written to remove this crapware from all of the MacBook Pros that I manage. I will create a smart group in Jamf Pro and scope the uninstall policy to the members of the smart group. Within an hour or so, there will be no more ConnectWise Screen Connect on my MacBook Pros and my users can stop complaining about the crappy battery life. It's clear that ConnectWise looks at Mac users as low priority. This is evidenced by how slow they were to make their software compliant with the security features in macOS Mojave, and the fact that there is still no desktop client for ConnectWise Manage for Mac. Also, the iOS app sucks.
I don't think it will ever be resolved. Fortunately, VPN and Apple Remote Desktop have been able to allow me to provide remote support without this poorly written software. It's clear that ConnectWise does not consider Mac users any kind of priority. If they did, they would not have taken so long to sign their Screen Connect app so that we could white list it using an MDM server, and they still don't have a Mac version of the desktop app for ConnectWise.
Customer support service by UserEcho