Hi All -- We encourage you to check out our latest update to Backstage -- the Backstage file manager (item two in our release notes). We believe this addresses the need to transfer files without disturbing the end user, and a bunch of other stuff you can do with a file manager "behind the scenes." Please let us know what you think! 

Hi Jonathan, 

That's odd -- this is the extension from the marketplace as well. Please open a support ticket so we can get to the bottom of this! 

Caitlin 

Hi Jonathan -- if provided, the reason will be visible in the teams notification:

Hi Rimtec! We're currently putting the finishing touches on the ability to elevate as the current user with a special token that includes local admin permissions, which should solve this problem. We're hoping to have it out in the first release of 2024, but still nailing down a specific ETA. 

Hi! Please reach out to Support for assistance. 

Version 1.0.15

Version 1.8.16

Hi all, I hear you loud and clear. Unfortunately the contractor Freshservice worked with did not deliver an expected result. I'm actively talking to the Freshservice team about how we can improve this integration and realistic timelines.

I will say that the expected behavior of this integration is to mirror Freshdesk or Zendesk integrations with ScreenConnect -- which means Support sessions only (and of course session details back to the ticket). I cannot promise Access session launching from the ticket at this time. We've investigated previously and don't see an easy path forward there. Will update here when I have more information. 

Version 1.2.5