Please...please re-open this request.  The answer doesn't apply here.  When we remote into a client's computer with the option on to blank guest monitor, they see a blank screen but can see our cursor movement.  We want our cursor hidden, not theirs. 

Well, a year later and this is still an issue.  Just remoted a new client who already had KIS2019 installed on Win7Home and I could not interact with her Kaspersky interface at all using my Win10Pro machine.  

Hi Kirsten.  I did submit a support ticket back in January 2018 for this (Ticket #9706559) and a solution was never given at that time.  I was told that it was out of your hands and to try to put pressure directly on Kaspersky.  Was also given info on adding ConnectWise as an exclusion in Kaspersky, but of course I cannot do that remotely either.  This issue has been going on ever since then, and even longer from what I have read in the forums.  It has never once worked for me while remoting a client to install or make changes to the Kaspersky Internet Security suites (haven't tried Endpoint suite).  I always have to do a workaround like using TeamViewer temporarily, or have the client input what I need to since I cannot. Also note that this is specifically when using ConnectWise Control (not Automate).

This problem still exists.  I just remoted a client and installed Kaspersky Internet Security 2018.  I had to advise the client to input the Kaspersky activation code herself as I could still could not click on anything within the Kaspersky window.  I do have the most recent version of ConnectWise installed on both host and client machines.