It's not with all windows 10 computers. Juste sometimes...
We used version 6.0.11622.6115
I've the same problem sometime when I take control directy or with a code session on windows 10 computers.
Sometimes screen is not black but I can't move the mouse, just the keyboard and session user is automaticly blocked.
If I restart the computer, it's work. Do you know if a fix existing ?
Customer support service by UserEcho